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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for NHS 111:

1

Not fit for purpose

Urinary retention caused by infection following removal of SRC after prostate surgery. Pain so intense it was making me vomit. Called 111, answered the expected catalogue of questions & was advised that they would arrange a visit to an urgent care centre and get back to me within 2 hours. After 2 hours received a text to say they were working on it and call 111 if worse - which I did. Suffered a repeat of the same stream of questions before being told someone would ring me back within the hour. Received a call back & a repeat of the same unnecessary questions (if they wanted to know if my condition had changed they should have just asked that one question). Some one then tried to tell me that I should wait 12 hours before requiring further assessment. It was at that point I realised their objective was not to provide care or assistance but just to follow a script and act as gatekeepers preventing access to emergency care. I immediately abandoned the 111 process and attended my local A&E where I had a SRC inserted which stopped the pain & vomiting immediately & was commenced on anti-biotics for the infection. I hate catheters and would do anything to avoid them but I do recognize that on this occasion it was necessary to stop the pain and avoid kidney damage. I will never, ever consider using NHS 111 again. Absolutely appalling care (or lack of it).