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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for East of England Ambulance Service NHS Trust:

1

Paramedics playing God

My wife called for help as I was in severe pain. When two paramedics arrived I was not examined, was questioned in an abrupt an disinterested manner, and the female paramedic suggested to my wife that I was exaggerating my condition. I had a trapped nerve in the lumbar region of my back, with extreme sciatica down the right leg. Such was the pain, I was screaming when my wife was talking to a assessor on the phone. Although I had taken pain relief, I was told that I was not eligible for further pain relief. I dispute this. Being a former medic, I knew that I could easily have been given a further quarter to half grain of morphine as a temporary measure. They said that they did not carry anything stronger on their vehicle. I know that every paramedic ambulance carries a supply of "stronger" pain relief. Since when are paramedics allowed to made medical diagnoses, or make judgements on a patients' condition? As highly trained as they are, they are not qualified doctors. Last year an ambulance had to be called for me for a different reason, and the paramedics who attended listened to myself, my wife, and even administered IV paracetamol. I do not call upon the emergency services lightly, or on a whim, and nor do I exaggerate my condition to get preferential treatment.