Feedback Centre

Find your service by name or location:

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Have you replied before?

Title *

Name*

Job Title*

Email*

Telephone*

Reply *

I'm employed by Benjamin Court and have authority to leave this response *.

Original Feedback for Benjamin Court:

5

Filled The Gap Between Hospital & Home

My husband was seriously ill in Norfolk & Norwich Hospital last year with chest sepsis. After several weeks in hospital he had recovered sufficiently to be recommended for a rehabilitation bed (he was not strong enough to be looked after at home). He was told that he would have to wait several weeks or months because no rehab beds were available. We were told that he was 27th on the waiting list. Also that he would be allocated a bed anywhere in the country. Meanwhile he became a 'bed blocker' in the hospital and said he wanted to die. His physical and mental state declined rapidly in an overcrowded dirty dismal ward...with overworked and demoralised nurses. One day the wonderful news came that a bed was available at Benjamin Court. His experience there was excellent and after a couple of weeks he was able to return home. We live in Cromer. Benjamin Court filled the gap between hospital and home. I dread to think what will now happen to other people in a similar situation to my husband. I am aware that frail and sick people are now being sent home to receive minimal homecare. The result is that some of them are returning to hospital within a week or two. This would not happen if a rehabilitation bed was available. We need more rehabilitation units like Benjamin Court, not less.