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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for Benjamin Court:


5

Provided Absolutely Exemplary Care

I think it is shabby to close Benjamin Court without consultation. In the age of 'bed blocking' we shouldn't be closing places like Benjamin Court. It's shocking that a community facility that could help with the issue is being shut down on the qt. My father had a stroke and was discharged to rehab at Benjamin Court. He was there for two weeks and received absolutely exemplary care. It was just the right sort of care - better than being stuck on the neurology ward. A hospital ward wasn't the right sort of care that he needed. My father liked it at Benjamin Court and was cared for by a wonderful care assistant. We live locally so friends and family could easily visit. Also, as he got better we were able to take him home for short visits before he was fully discharged. This was helpful so staff could see if he could manage being at home and friends could visit him in his own home. My family and I were able to get to know the staff as we were there a lot. They gave us lots of advice on rehab. Even after my father was discharged we were still told that we could call anytime for advice. This enabled us to be the best carers that we could be. Local people volunteered at Benjamin Court. They gave their time to play games which is great for rehab.

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