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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Chatterton House:


1

Nightmare in Norfolk

Awaited assessment for 6 months following a mOve from hood services in Leics. 2 months more before assigned a care coordinator. After much ado I finally saw psych about my medication. After a slight adjustment I asked if this could be revisited. No response again and again. Referred to crisis team who refused referral. No reason given. My care coordinator is kind but either there is no back up behind her ( she’s on leave) or the rest are My ratings are on tge team as a whole, not her as I’m sure she tries. Complaints achieve nothing. My situation is almost certainly run of tge mill.

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