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I'm employed by Together Dental Watton (Clarence House) and have authority to leave this response *.

Original Feedback for Together Dental Watton (Clarence House):

1

Incompetence and neglectful

My son has a heart condition and with teeth and the heart being closely connected, his specialist advises he must be seen for check ups every 3 months. Each time he is prescribed with a specialist toothpaste to aid the health of his teeth. Half way through last year, we visited the dentist and as usual proceeded to book true next one at reception only to be told that they can’t book any more appointments at the moment and to call back in a few weeks. I called a few weeks later, same response then around October time they finally told me that he could no longer see an NHS dentist and that I would have to pay privately if I wanted him to be seen. I attempted to contact other dental practices but none could take him as an NHS patient. I reluctantly booked a private checkup appointments with Together Dental Watton at £25 but was told he would have to wait until January. He recently had his appointment which I must say was a pleasant experience compared to usual and he came away with his usual prescription of 3 x tubes of toothpaste. We went to the chemist and as it wasn’t an nhs dentist, we were told we would have to pay for the private prescription and per item too. So at £9.50 per item and a total of £53.50 all in this now means we must go without items at home to cover these costs quarterly. Not sure what has happened to this country but if NHS cannot be used then our contributions to it should be optional.