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Original Feedback for Together Dental Downham Market :

5

Absolutely FANTASTIC!!

I cannot say how incredible the staff at Together really truly are! To say that they go above and beyond is an understatement really. I moved back to King’s Lynn late 2015/ early 2016. Unable to secure an NHS dentist back then I bit the bullet and paid to go private. Unfortunately, as a result of not having attended to my oral care for a couple of years, the costs soon mounted up. Due to a recent diagnosis of a serious chronic health condition, HIV. I personally wanted to try and keep on top of as many aspects of my health as possible. My health care team stressed how vitally important it was that I see a dentist regularly. When examining the mouth and teeth of someone with HIV a dentist is able to pickup and flag early signs that may suggest dip in medication effectiveness or other health complications caused by the virus or that could be a risk to that person. Every piece of literature you read about HIV, any information you see about the virus stresses how fundamentally crucial having regular dental checks are. Around late 2018 I started having problems with work and by 2019 found myself unemployed, swamped by mountains of debt and unable to continue to pay for private dental care. Again I began searching for NHS care. I was passed from person to person with no individual person or organisation able to take charge or overrule the decision of another. When I developed tooth pain for a week I was unable to find anyone willing to do me an emergency nhs dental appointment. That was until Together rang me back having left them a message. Even though I wasn’t a registered patient of there’s they were able to see me on a weekend and sort my tooth pain out. Fast forward through the pandemic and a similar issue presented itself for me. Extreme tooth pain and no kings lynn dentist able to see me - despite letting them know of health conditon. Once again Together dental came to the rescue!! What’s more, Isabella, who saw to my tooth pain understood how vital it was for me to have regular dental care. She listened to my problems and actually cared about me as a patient. As with all practices locally together had a waiting list for new nhs patient registrations. Isabella insisted I be taken on to her books. This wasn’t a case of cheekily skipping the queue. This was a medical professional understanding the health of their patient AND understanding the impacts of low income and other problems and how this all comes together. Professional Isabella and Together Dental assessed my need and because of my need took me on as a new NHS patient. This attitude is exactly what the dental industry as a whole should be taking. Assessing the needs of those they see. If someone goes for a checkup once every 2 years and has no issues and is not on a low income do they really need nhs care? Probably not. Maybe how nhs dental care is allocated needs to be changed. Any ways back to the team at Together Dental Downham Market. They are always so lovely, so bubbly and caring and I always feel at ease when I see them. 10/10 guys you are outstanding!!!