Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Hellesdon Hospital:

1

No emotional support

Even though I was an informal patient I was denied the opportunity to see my mum or any of my family members who are crucial to my recovery. I was told that I needed to “stop phoning my family” and if I was struggling I needed to “come and get a staff member to talk to”. The patients should not have to seek out a member of staff for emotional support, the staff should be doing regular checks, not just saying hello every few hours. Every day I was there at least one of my medication doses was forgotten about and when I persistently asked for it I was dismissed and told I would get it later, which I didn’t. This resulted in my period starting whilst on the ward as one of my medications was a contraceptive to stop my periods, and I was experiencing extreme cramps to which I was denied pain relief for. I opened up to a staff member about how because of my autistic traits I was finding sensory things difficult on the ward to which later the staff member came back and asked “what did you say was wrong with you?” (Referring to my autism). Multiple times staff tried to persuade me to not involve my mum in my treatment and care plan despite me voicing that I’m very close with my mum and I wanted her involved. I wasn’t allowed or offered any fresh air over the space of 56 hours. They allowed me to have charging cables in my room, which I could’ve easily created a ligature with, even after knowing that one of my plans that resulted in me being in hospital was to create a ligature and hang myself. Everytime I went to the ward office to ask for my medication, for leave, to ask for discharge and to ask for other things, I found all of the ward staff accumulated in the tiny office gossiping and I was waved off or given the shortest answer possible. Overall I had capacity and found the environment was not supportive or adequate at all so god knows what it is like for someone who does not have capacity to be in there