Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for Julian Hospital:

5

Saved my elderly mum’s life

My mum, in her 80s, had a complete breakdown. She spent 2 months in Norfolk and Norwich hospital who seemed to be clueless as to what to do. Luckily, she was seen by a psychiatrist at the hospital, but I was told my mum could end up in Manchester or Doncaster or anywhere due to lack of beds thanks to government funding. I was so so grateful when she got a bed at Sandringham ward at Julian hospital and they LITERALLY saved her life. They worked for months with my mum - she went from being silent and non communicative at around 4.5 stones to being 6 stones and communicating, and only when the staff and psychiatrist there were comfortable that my mum could be discharged to a care home did that happen. I regularly visited and saw many hard working staff not only trying to help my mum, but also all the other poor lost souls there - I have never felt so moved in my life seeing those staff working so hard to help so many lost elderly people. It really puts a perspective on how lucky the rest of us are. I will never forget those staff and how hard they work, and I can’t bear to see niggly negative comments left on feedback. Sandringham Ward, Julian Hospital:- You saved my mum’s life, and I know you save plenty of others - Thank you so so much for doing what you do - forever in your debt xx