Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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I'm employed by Norfolk and Suffolk NHS Foundation Trust (NSFT) and have authority to leave this response *.

Original Feedback for Norfolk and Suffolk NHS Foundation Trust (NSFT):

1

WEST NSFT CHATTERTON HOUSE - Absolutely abysmal, they don’t care, they don’t give you any treatment. They are totally useless

I have long term PTSD, BPD, Psychosis, Anxiety & Depression. I had a mental health nurse come out to see me, I was promised I would never have to go to Chatterton House after horrendous problems in the past. My mental Health Nurse, brought a manager out to see me, I found her very rude and she insisted I went to Chatterton House to go to a peer support group. I go to pieces in groups and have had experience of Peer Support and end up feeling sorry for the person which doesn’t do me any good. They said if I didn’t go I would be discharged. No other treatment was offered. The CPN, had asked that I see a lady Psychiatrist after seeing a Nurse Practitioner in an online meeting with a Nurse Practitioner Stuart who is used in my part of West as a Psychiatrist, which in itself is wrong. He hadn’t looked at any of the paperwork sent in, he got me to tell him my life story from the age of 3 I was in bits after the meeting ended. He never looked at us once all we saw was from his nose upwards. After the meeting I stuck a knife in my arm the only thing that stopped me harming more was my PTSD dog came over to me and looked at me. I couldn’t stop the bleeding as I’m on blood thinners, I had to go to my Surgery to have the wound dressed. I was also seen by one of the Red Coats who spent a long time with me. She arranged calls for the following week. The mental health nurse told me she had been told to discharge all the people she speaks to on the phone. I also asked her who the Clinical lead was and she told me she didn’t know and I then found out it was the manager who had been out to see me!!! I was told by the mental health nurse that West only had a Crisis line from 9am until 9 pm, I was never given the number. I have since found out from an adult services manager from Chatterton that after 9 pm the Norwich 24/7 line take over. I have been told the system that is being used right across the NSFT area is to allow 4 home visits and then offer something like peer support and if you can’t go and say why they discharge you. I have only just received a discharge letter today 14/10/24 my GP hadn’t even had one. I was told the discharge letters should be sent out before the discharge date. My experience with West NSFT is horrendous and has left me wanting to end my life. I wish they would disband the NSFT and split it back into two again. It was much better. A lot has been lost with the amalgamation.