Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Norfolk and Suffolk NHS Foundation Trust (NSFT):

2

Poor communication

I've been on the waiting list with the community mental health team for at least 18 months and I've not even been told what I'm waiting for. It's poor communication in general. I have welfare check phone calls which I've asked to be at set times because they were just random before which isn't good when you're not feeling well. It's always a different person so I have to keep explaining everything over and again. It's not great. Sometimes they sound like they're paying attention, other times they're obviously not. I need psychiatric medication but my GP can't prescribe it and I'm waiting to be assessed so I can have it prescribed. I don't know how long that will be. Why can't they let the GP prescribe it for a short period and monitor me while I'm waiting? My wife also really needs help but she won't have anything to do with NSFT because of how they've been in the past. She waited years to be seen, missed one call that wasn't scheduled and was taken off the list and told she'd have to go through everything again. These calls aren't from registered numbers and you don't know when they will happen, they're from unknown numbers or random mobiles. Some staff clearly do want to help but they're stuck in a system where they can't. I was turned down for counselling two years ago, they said I didn't need it because I hadn't cried enough in the assessment! I'm just not that sort of person, I've been masking for years, people deal with things in different ways and they should know that.