St Stephen's Gate Medical Practice

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• Great experience

  5

  Submitted by 8th October 2020

  I felt listened to and felt that my experience was validated and understood. Decisions were made in collaboration with the Dr and myself as patient and I felt I saw the most appropriate doctor for my problem. It was easy to use the online system and telephone consultation and meant that I didn't have to take time off work to travel and wait.

  
  
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• Very pleased with this surgery

  5

  Submitted by Anonymous 9th March 2020

  Appointments are given quickly and staff seem great.

  
  
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• Lens replenishment was first class

  5

  Submitted by Anonymous 27th November 2019

  Lens replenishment was first class. 10 minutes each eye, very straight forward procedure and has been amazing. I can see amazing colours now!

  
  
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• Very quick appointment

  5

  Submitted by Anonymous 19th August 2019

  I was referred here by my doctor for minor surgery at N2S on my wrist. It took me a little while (around 8 months) to get the appointment. The actual appointment itself was very quick - I was in and out the building within 20 minutes. Although efficiency is good this almost felt too rushed. I did have a follow up appointment after the procedure though to ensure it was healing well.

  
  
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• Hard to get an appointment

  2

  Submitted by Anonymous 30th July 2019

  It's difficult to get an appointment. I rang last Friday and only got an appointment over 7 days later. Rang with a follow up from the hospital and still have to wait over a week for an appointment. I'm not aware of there being any out of hours services either. The staff are fine once you're there though.

• Reply from St Stephen's Gate Medical Practice

  Dear Patient We operate a balance between offering same day/urgent appointments and routine capacity. As the latest research shows an average of 28 days wait for a non-urgent appointment for GP in England, we would say that our seven day response rate is one of the best in the country. However, we are always working on the model and attempting to make it as responsive as possible. Thank you

• Supportive

  4

  Submitted by John Wright 29th July 2019

  If I need to be seen I'm always offered an emergency appointment or phone consultation. I've had ongoing health issues and they've been really supportive. They organised an emergency syringe driver for my pain. The Drs and Nurses have been really good

  
  
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• Perfect

  5

  Submitted by Anonymous 29th April 2019

  I'd go as far as to say it's perfect. The doctors are good, nurses are good, receptionists are helpful and polite. I would definitely recommend.

  
  
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• Don't like the waiting area

  3

  Submitted by Anonymous 25th April 2019

  I don't like going to St Stephen's. They play pop music in the waiting area, which I don't find very relaxing. I think they're not organised very well either, sometimes I wait a long time for my appointment.

  
  
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• Nice surgery, lovely people

  5

  Submitted by Anonymous 1st April 2019

  They've really been wonderful, they've really helped me manage my ankle ulcer, which has been a bit of a horrible experience. Nice surgery, lovely people, especially my doctor. I don't have any trouble making an appointment with the nurses, but sometimes the doctors take a couple weeks, but that's just because they're so busy.

  
  
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• Doctor very nice

  5

  Submitted by Anonymous 1st April 2019

  Very good service. Doctor very nice, and everything runs on time.

  
  
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