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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Thetford Healthy Living Centre:

2

The attitude of the midwife was appalling

We are recent parents with a newborn trying to make our way in life in these dark times. Our baby has been struggling to feed and has suspected jaundis. We contacted the midwife hub with our concerns and was told we'd receive a call back from a midwife at thetford healthy living centre. In the midst of caring for a crying baby the phone call was missed by us. We tried contacting them for a whole hour time and again with no success, so I took it upon myself to come to the healthy living centre to voice my problem. I was told another midwife was going to give a phone call back. By the time I got home they had spoke to my other half and arranged to come to ours ASAP. My girlfriend warned my the midwife wasn't happy on the phone but I can't comment on that as I wasn't on the call. But, on arrival the midwife without even a hello expressed her anger at being called to us at the end of her shift at 5pm, when we made our first call at 3pm. She was rude, my other half was crying, yes she may be emotional but that's even more reason for a midwife to come and be accepting rather than accusing. She had a go at us for ringing the healthy living centre and said we should of contacted West Suffolk hospital maternity ward. We don't live in West Suffolk and we didn't want to go to a hospital if we didn't need to. Her attitude stank and I was offended by her. I don't know if her day has been bad or not but from her attitude it seems she doesn't love her job, it seems asif I was a hindrance on her day. She apologised for her attitude 10 minutes later but I feel the damage was done, I do not condone anyone walking into my home with that attitude, at any time.