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Original Feedback for Trinity Street Surgery:

2

Frustrating

I was contacted by the surgery to arrange a telephone conversation with an elderly aunt whom I care for. I gave her telephone number and arranged a specific hour for the call to take place. The call didn't happen so I went to the surgery to ask what was happening and was told that the appointment had ben deleted as the doctor was dealing with students that day . No one contacted us to let us know the cancellation. Another appointment was made for the following week. Again after waiting an hour and a half for the call and my elderly aunt becoming more and more agitated I went to the surgery, good job where she lives is not far away from the surgery, and was told by the receptionist that the call was still on the doctors list ,but, she was running a bit late. So I went back to my aunts home to wait for the call. 2 hours later still no call.Went back to the surgery to find the appointment had been deleted AGAIN without being informed. I had an upset and agitated 90year old aunt and had wasted 3 and a half hours. Surely common courtesy would be to inform us of the cancellation. Also I have now been informed they no longer have my aunts telephone number on their system . What is going on. If it wouldn't upset my aunt I would move her to a different surgery. Not happy!