Wymondham Medical Partnership

Feedback

• Lack of communication

  3

  Submitted by Anonymous 31st July 2023

  The appointments menu (and staff) tell you to request an appointment via the online form…but the form only works between 6.15am and 8am. It used to be open for the morning but they’ve changed it and we haven’t been sent any requests for patients views first or advised that it’s changed. Communication could be much better here.

  
  
  Leave a provider response

• Poor access

  1

  Submitted by Anonymous 26th July 2023

  All I wanted to do was submit a request for an electronic appointment form. Turns out you can only do this between 6.15am and 8.00am. Ridiculous.

• Reply from Wymondham Medical Partnership

  Thank you for your feedback. We are sorry you have felt your experience at WMP was not a positive one. Our online system is available 24/7 for many types of contact including to name a few, booking of routine appointments such as blood tests, cervical screening, dressings, health reviews including long term conditions including Asthma and Diabetes. Medication is also able to be requested / re-ordered as well as to cancel an appointment or ask the Practice a question. Our 'Get help' for new / urgent health needs form is on for the hours you mention to allow additional access to our booking / triage system before the phone lines and reception counter open in the morning. This allows our dedicated team time to process all the online requests triaging for urgency and clinical need so we are able to place requests appropriately alongside our walk-in and telephone patient requests. This allows us to provide an efficient and most importantly safe system for all of our 20,000 patients. We have also worked extremely hard to reduce call wait and queue times including providing a dedicated cancellation and palliative care phone.

• The staff are nice and explain things

  5

  Submitted by Feedback collected by Healthwatch Norfolk 28th April 2023

  The people and the treatment are good. The staff are nice and explain things. If I could I would give them 4.5 stars out of five as you can't book appointments for blood tests far in advance- instead I have to phone the following week to book one, but then I'll forget. Overall nothing could be improved and prescriptions work quickly.

• Reply from Wymondham Medical Partnership

  Thank you for your positive comments, these will be passed on to the team here at WMP.

• Best In The Area, I Say

  5

  Submitted by Collected by Healthwatch Norfolk Staff 28th April 2023

  It is really very good here. It's certainly the best practice in the area, in my opinion. They've got a good reputation, which is well deserved. It works well for me. As far as I'm concerned everything is always done well. The GPs and nurses are all very good.

• Reply from Wymondham Medical Partnership

  Thank you for your positive comments about the service and staff, these will be passed on to the team here at WMP.

• Can't Complain

  5

  Submitted by Collected by Healthwatch Norfolk Staff 28th April 2023

  I can't think of anything wrong with this surgery. They're always very helpful. I really can't complain at all. They always see me when I need to be seen.

• Reply from Wymondham Medical Partnership

  Thank you for your positive comments, these will be passed on to the team here at WMP.

• They're Doing A Very Good Job

  5

  Submitted by Collected by Healthwatch Norfolk Staff 28th April 2023

  I didn't have to wait around at all today. I came in and had my diabetic eye screening and then was straight in to see the GP. In fact I went in before my scheduled appointment time! I think they're all doing a very good job. I do wish that I could always see the same GP and at the moment I have to wait over two weeks to get an appointment.

• Reply from Wymondham Medical Partnership

  Thank you for your positive comments, these will be passed on to the team here at WMP. Consistency of care is really important to us and where requested and clinically appropriate we will always look to keep you with the same clinician which could take slightly longer but we will always place you sooner if you are happy to see other clinicians with most requests being seen on the same day or next day.

• Stepped Up To The Mark

  5

  Submitted by Collected by Healthwatch Norfolk Staff 28th April 2023

  It's a very good surgery, I think. They always get everything sorted quickly for me. They've really stepped up to the mark in my opinion. The GP I see is excellent.

• Reply from Wymondham Medical Partnership

  Thank you for your positive comments, these will be passed on to the team here at WMP.

• Very Good

  5

  Submitted by Collected by Healthwatch Norfolk Staff 28th April 2023

  Thankfully I don't have to come in very often. But when I do it's a very good service. I'm 88 and it's quite convenient for me as I can walk here and then get the bus home.

  
  
  Leave a provider response

• They Take Good Care of Me

  4

  Submitted by Collected by Healthwatch Norfolk Staff 28th April 2023

  The staff are all very friendly. The GPs are great, very detailed I think. At this moment they are taking good care of me and I am happy.

• Reply from Wymondham Medical Partnership

  Thank you for your positive comments, these will be passed on to the team here at WMP.

• Very Professional

  4

  Submitted by Collected by Healthwatch Norfolk Staff 28th April 2023

  They got me in to be seen very quickly. I absolutely love the NHS, I'm from the US, so I really value the service here. The doctors, nurses and staff are all very professional. It's always a positive experience when I come here. The only thing I'd like to see improved is the online booking system. They're constantly turning it off and on again. I'd like them to communicate more with patients about what's happening with that.

• Reply from Wymondham Medical Partnership

  Thank you for your positive comments, these will be passed on to the team here at WMP.