The Hollies Surgery

The Hollies Surgery

Address: Paradise Road, Downham Market, Norfolk, PE389JE

Reviews Summary

4 out of 5 stars

Based on 48 reviews

Review data

5 star reviews

35%

4 star reviews

40%

3 star reviews

15%

2 star reviews

6%

1 star reviews

4%

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Recent reviews

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Anonymous User - Collected By Engagement Team

August 26, 2026

3 out of 5 stars

Not so good in recent years
I can't see my own doctor anymore and there does not seem to be the same contact that you used to get. They don't ask you how you are and they don't seem to check your notes first, before they call you in. The nurses on the whole are good, but recently they have cancelled some appointments. I feel I need to be more proactive to get the things I need from the surgery. Over the last 4 years they seem to have lost it.
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Anonymous User - Collected By Engagement Team

August 26, 2026

3 out of 5 stars

Not so good
At the beginning of April things were supposed to change and they have not changed for the better. There seems to be a lack of communication between the surgery and the pharmacy. I had a text message saying my prescriptions had been synced but when I went to the pharmacy they didn't agree. Eventually it was sorted and the pharmacy did agree.
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Anonymous User - Collected By Engagement Team

August 26, 2026

4 out of 5 stars

Staff are really good
The staff are really good and some of the staff are amazing. Things have changed including use of apps. I don't mind the apps. I have had lots of health issues and they are all looked out for.
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Anonymous User - Collected By Engagement Team

August 26, 2026

5 out of 5 stars

Spot on
Spot on, no problems at all. They are friendly, just great and the service is good.
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Anonymous User - Collected By Engagement Team

August 26, 2026

4 out of 5 stars

Very good, so far
I think it is very good so far. I had an appointment with the doctor and they fast tracked me to the hospital. It's very good so far.
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Anonymous User - Collected By Engagement Team

August 26, 2026

5 out of 5 stars

Brilliant, all great
Brilliant, it's all great. The staff are helpful and it's easy to make an appointment.
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Anonymous User - Collected By Engagement Team

August 26, 2026

5 out of 5 stars

Fantastic so far
I have not been registered here very long but so far they have been fantastic. Reception are phenomenal and the service is fantastic. My appointment today was really so good.
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Anonymous User - Collected By Engagement Team

August 26, 2026

5 out of 5 stars

Everyone here is helpful
Everyone here is helpful and Antje here is brilliant. She advocates for me and everyone is helping. They are good for mental health.
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Anonymous User - Collected By Engagement Team

August 26, 2026

5 out of 5 stars

Very friendly staff
It's all very good and the staff are very friendly and helpful.
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Anonymous User - Collected By Engagement Team

August 26, 2026

5 out of 5 stars

Very good.
Today and since April it has been very good. I have got an appointment and seen my doctor twice now. The staff are great and reception know what they are doing. It's a very nice environment. Overall very good.
Showing 1 to 10 of 48 results