Feedback Centre

Find your service by name or location:

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Have you replied before?

Title *

Name*

Job Title*

Email*

Telephone*

Reply *

I'm employed by Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH) and have authority to leave this response *.

Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

5

Absolutely first class

I was very ill indeed with sepsis and taken to N+N via ambulance, through resus and intensive care. I was diagnosed with pneumonia, sepsis and a failing kidney. I was transferred to Hethel ward and I had excellent treatment. I was discharged and delivered home in a bus driven by a charity. I have been contacted by the anaesthetic department because I have been in intensive care and so they will keep an eye on me for two years. I have also been back for a chest xray. All in all I have been cared for well, my whole treatment has been excellent. When I became conscious I couldn’t do with the catheter, I could see the toilet from my bed and believed I could walk there. The nurse initially said no because I was too ill but she did agree for me to try and I did get there. This was an excellent example of co-operation between medics and patients. The Occupational Therapist came to see me one morning and asked if could get a bed downstairs at home. I didn’t want to I wanted to be able to walk upstairs so there was a discussion and a physio came – I was wheeled to the physio equipment and I tried out the stairs and again this proved the medic/patient communication helps everyone out, it is for everyone’s benefit.