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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

5

We matter to them

I started dialysis at the N+N a year ago and now I come to the Kidney centre. One of the great things about here is the parking, there is no cost and parking is available. At the N+N I was so unwell and we couldn't park and then if we did it was a monster walk. This is like a breath of fresh air. When I first came in here I thought "wow there is a hospital in this industrial unit". The thing that makes the kidney ward in hospitals and here different is there the nurse sees you and is gone. Here you know the nurses on a personal level and vice versa. We know about each others families, holidays. They are not just incredibly professional but they are genuinely caring. We matter to them. We have to trust these people and I am a big fan of here. They deserve a monster pay rise. Being here is a bit like going down the pub! Call it Bowthorpe's own King's Head! By that I mean I know everyone. The housekeeper Bob knows how I like my coffee, he knows which biscuits I like. We sit with the same people each time so we get to know each other. Some patients honestly say they come here for the social side. Some people can have dialysis at home but they don't take them up as they have friends here. They couldn't go to any more trouble for us.