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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

2

Lack of communication about discharge

My husband was taken in to the N&N with Covid on the Sunday, on the Wednesday he was discharged with no warning, an ambulance just turned up at the door at 7pm in the evening and handed me a package with the virtual ward equipment, no one talked me through how to set it up and I had no idea what a virtual ward was. I phoned the hospital as my husband really was not good and they said they would take him back, the next day the ambulance turned up but they could not take him as there was no beds. The ambulance crew were great and helped me set up the equipment but it didn't work, I had to try each bit one by one. I contacted the hospital and they send more equipment which turned up in a car, I then had to work out how to set it all up again. It took a while to get through to the hospital as I didn't know there was a virtual ward number. There was no communication about what the virtual ward was or how it worked. It was 24 hours before I got him set up. I am his career and I felt left out and scared as well as feeling ill having Covid myself. He has a long term condition anyway so this on top was a lot to deal with. No one checked on me as his career to see how I was coping. He stayed on the virtual ward just under a week and although it got easier it was very stressful and worrying. Once he was off it his blood pressure stated dropping but because we were no longer taken it I didn't know what was happening to him. I called the GP out and he adjusted his medication. I just feel they did not look at the whole picture, they were just treating the Covid and not taking his long term condition into account. It would of been better if he could of stayed in hospital longer or go in to somewhere like Benjamin court to rehabilitate. When he was in hospital the communication was not good, I think he was being looked after okay but it's hard to tell as I couldn't speak to anyone.