Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH):

1

Failed MRI Referral

My GP referred me for an MRI, for a suspected medial ligament and meniscus tears. I never received any contact from the hospital. When I followed up with the GP, the hospital had written to the GP cancelling this requirement, claiming they had written to me and called me. This is not the case, I received no letters and no calls. My contact details are correct, which I have checked. I am very annoyed with this, my knee is now significantly worse. It has now effected my other knee and both are injured. I can no longer exercise, which is very important to me as I have a kidney disease and need to stay fit. This is not the first time something similar has happened. Prior to covid I went through a series of very painful checks for another problem, only to receive a letter that I had not attended my appointments and my treatment was cancelled. Again, this was not true, I went to all appointments. I gave up on the process, and live with the pain. It is very upsetting, that there appears to be a lack of care about these things and basic administration seems to fail. It comes across as staff can't be bothered and it's easier to take people off waiting lists rather than help them. I guess it helps the hospitals stats. It makes you want to give up on trying to get help, and give up on the NHS