The Beaches Medical Centre

Feedback

• Overall the service is good.

  4

  Submitted by Feedback collected by Healthwatch Norfolk 7th June 2023

  The service is good but they are never on time. Today we waited for half an hour and this often happens. If we call to say we are running a few minutes late they say they can't guarantee we will be seen. It would be good if there was less waiting. More seating and space between seats in the waiting area would also be good.

• Reply from The Beaches Medical Centre

  Dear Patient Thank you for taking the time to leave your honest review. I am sorry to see that you have found you have had to wait a while and I entirely understand the frustration around that. Unfortunately at times, we do have urgent situations or even technical problems that cause our clinicians to be delayed but nonetheless this is below the standard we would like to be setting - so my apologies. Thank you for raising your point regarding the seating in the waiting area, we will see what we can do to improve this as soon as possible - watch this space! Thanks Caitlin Clarke Business Manager

• Very good experience

  5

  Submitted by Feedback collected by Healthwatch Norfolk 7th June 2023

  Today the lady was lovely. I made my appointment by coming in and it was very straight forward.

• Reply from The Beaches Medical Centre

  Dear Patient Thank you for taking the time to leave us a kind review, I am glad that you found the process of booking an appointment straight forward. Please don't hesitate to leave us further feedback in the future. Thank you Caitlin Clarke Business Manager

• Wonderful Service

  5

  Submitted by Feedback collected by Healthwatch Norfolk 7th June 2023

  It's a wonderful service. They spoke to me on the phone and ordered a blood test, all sorted really well

• Reply from The Beaches Medical Centre

  Dear Patient Thank you for your kind review, I am pleased to see that you felt your enquiry was dealt with well. Thank you Caitlin Clarke Business Manager

• It\'s improved a great deal

  5

  Submitted by Feedback collected by Healthwatch Norfolk 7th June 2023

  The people who work here are really friendly and helpful. It has improved a great deal recently over the last 6 months. It was getting a bit dire. It's better now and quicker to get an appointment. It feels like they have got more staff.

• Reply from The Beaches Medical Centre

  Dear Patient Thank you for taking the time to leave your kind review. I have shared this with the entire team this afternoon and I know that it will be appreciated by all. As a Team, we have worked extremely hard over the last 6 months to implement change in order to improve the service offered to patients and to know that it has been noticed and that it has benefited our patients is hugely rewarding. Thank you again Caitlin Clarke Business Manager

• A friendly prompt service

  5

  Submitted by Feedback collected by Healthwatch Norfolk 7th June 2023

  The staff are friendly and it's a great prompt service. They call me regularly and it's easy to get to. I can walk here. The staff are lovely. The only improvement would be if some of the services that used to be here were still here. I used to be able to come for foot care, my ears and diabetic eye checks. The eye screening is now over near B&Q and it's not on a bus route which makes it difficult. I have to rely on getting a lift.

• Reply from The Beaches Medical Centre

  Dear Patient Thank you so much for taking the time to leave our Practice a review. Your comments are extremely kind and I will share them with the entire team. I am sorry to hear of your difficulties regarding travelling to your diabetic eye screening; unfortunately this isn't a service we are able to offer. Please do get in touch regards to your feet and your ears to ensure that there isn't anything we are able to provide, or another service we can signpost you to that might suit you better. Thank you again Caitlin Clarke Business Manager

• Still waiting

  1

  Submitted by Anonymous 27th May 2023

  It’s been 24hrs now and I still haven’t heard anything back about appointment. When they message you saying it’s takes up to 4 working hours to hear back. It’s a lie.

• Reply from The Beaches Medical Centre

  Dear patient I am very sorry to hear you have had difficulties with contacting the Practice. Unfortunately as you have not left your details and have reviewed anonymously I am unable to investigate this and put things right for you. Please would you contact the Practice directly asking for your query to be passed to myself and I will look into this. Thank you Caitlin Clarke Business Manager

• Rude Receptionist

  1

  Submitted by Lisa Michele Savage 19th April 2023

  Just moved to hopton so was handing my form in to the surgery, the lady on the reception was really rude, then ignored me to talk and swear to here colleague, while I was waiting to hand my forms in, it felt like I incovienced her by handing my forms in, even another lady in line commented on how rude she was

• Reply from The Beaches Medical Centre

  Dear Miss Savage Thank you for taking the time to leave your review. I am sorry to hear of your experience at our Hopton Surgery branch. I have tried to call twice today and have left you a voicemail with details to get in touch with me so that I can discuss this with you further to ensure we can make improvements. I appreciate you taking the time to feedback so that we are able to make changes to our services to benefit all of our patients and I do hope that any further service you receive from us is vastly better than this one experience. Thank you Caitlin Clarke Business Manager

• Excellent!!

  5

  Submitted by Anonymous 18th April 2023

  I visited the doctors a few weeks ago and saw Dr Annamalai. I was very nervous, but she made me feel so at ease, I felt so much better! Thankyou :) Also this week saw Mrs Smith for my smear, she also made me feel so comfortable and at ease Thank you to both of these ladies for making a woman feel comfortable, I hope this feedback gets back to you both

• Reply from The Beaches Medical Centre

  Dear Patient Thank you for taking the time to write your kind review of your experience. I will be sure to pass on your positive comments regarding Dr Annamalais and our Nursing Team; they will be extremely pleased to see it. Thank you again Caitlin Clarke Business Manager

• Sick note required.

  1

  Submitted by Anonymous 22nd March 2023

  My dad died on the 12-03-23, I took a week of self certified. I need to extend the sick note from 20-03-23 to 01-04-23. My work would like my sick note. Phoned surgery as haven’t heard anything to be told I need to wait until the 05-04-23 to speak to a doctor? How is this even possible? I need a sick note to cover me at work! What if the doctor decides on the 5th not to issue one? I’m in the process of it now! How can it possibly take that long to get a sick note agreed?

• Reply from The Beaches Medical Centre

  Dear patient Firstly, my sincere condolences with regards to your loss. It is common for patients to be given a Sick note backdated, and employers should be aware of this. This often happens because we are prioritising appointments for patients with medical concerns. However, if your Sick note is due to grief/bereavement, I would have hoped you’d have been offered an appointment with one of our health care professionals or Social prescribers as soon as possible to receive any help you need. The GP would then been able to back date the sick note to the date of this assessment. I believe I may have received a message relating to this complaint, so I will endeavour to look into this tomorrow and contact you directly myself to rectify the situation. I apologise you are unhappy with the service received. Thank you Caitlin Clarke Business Manager

• Simple the Best

  5

  Submitted by Dr Patrick Thompson 9th March 2023

  I have always found that no matter what time, who you speak to and deal with, it is a positive action. I recommended fiends to register and the service they received was exemplary in every way.

• Reply from The Beaches Medical Centre

  Dear Dr Patrick Thompson Thank you very much for your kind review. I will forward this on to all of our staff and it will be very much appreciated by all of them who work so hard. I am pleased to see that you are happy with the service we provide. Thank you again Caitlin Clarke Business Manager