The Beaches Medical Centre

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• Shocking customer service!

  1

  Submitted by Anonymous 12th January 2023

  Constantly palmed off to the pharmacist. All surgeries are not fit for purpose.

• Reply from The Beaches Medical Centre

  I am very sorry that you feel your experience has been less than satisfactory. Please do contact us directly via phone or the website with details of your complaint so that we can ensure it is investigated and any improvements required, made. There will be times patients are directed to other health services- if they are more appropriate to the patients needs. Thank you

• Surgery’s on line details .

  1

  Submitted by Anonymous 5th January 2023

  In the personal records of my medical records ,the information held Is not representative of the of details I have given at time of attending. This has happened several times and the incident is not documented accurately.

• Reply from The Beaches Medical Centre

  I’m very sorry that you are unhappy with the service received. Unfortunately I’m not completely clear on what has gone wrong so would encourage you to contact us directly via phone or the website so that we can try and rectify this for you. Thank you

• Can’t get even a telephone appointment

  2

  Submitted by Della Anverali 5th December 2022

  Saw nurse practitioner who made me assure her that I would make an appointment to speak to a doctor. Impossible to book even a telephone appointment.

• Reply from The Beaches Medical Centre

  I am very sorry to hear this. We have since your review, made some changes to our phone system and booking system. I hope that you will find that the improvements make a difference to the service you receive in the future. Thank you Caitlin Clarke Business Manager

• Can’t even complete an appointment form!

  1

  Submitted by Anonymous 17th November 2022

  I am trying to arrange a non urgent appointment by submitting a form in order for someone to contact me back, but I’m unable to even submit a form as it says the surgery is full. How can I try to book something non urgent before it ends up urgent??!!

• Reply from The Beaches Medical Centre

  I am really sorry to hear of your frustrations which are entirely understood. We have, since your review, made some changes to our systems. The website now remains open all day for routine appointments and for urgent on the day appointments remains open until we are fully booked which is often after lunch time. I hope you will benefit from these improvements and can only apologise for your previous experience. Thank you Caitlin Clarke Business Manager

• Do the Dr’s read the form?

  2

  Submitted by Colby Haylett 2nd November 2022

  Filled in form as told too, called back from receptionist to tell me to take medication from over counter when I am already prescribed a stronger from. So they clearly don’t check background.

• Reply from The Beaches Medical Centre

  Hi Colby I’d like to apologise for the less than satisfactory service you received last year. We have recently made some changes and I hope that you will now see improvements in the service you receive. If you’d like to discuss further, please do contact the Practice directly and ask to speak with me. Thank you Caitlin Clarke Business Manager

• Impossible to get an appointment with an actu

  2

  Submitted by Anonymous 18th October 2022

  Even when you put on the on line form that you want to see a doctor, you never so. Whoever you eventually talk to on the phone seems to know nothing about you and you just seem to get fobbed off without any real care or attention.

• Reply from The Beaches Medical Centre

  I am sorry that you are dissatisfied with the service you have received. We have recently made some changes to our systems and I hope you will benefit from these improvements in the future. Thank you Caitlin Clarke Business Manager

• Telephone consultation with GP.

  1

  Submitted by Anonymous 12th October 2022

  Completed on line consultation request form prior to GP appointment. However, GP obviously hadn't read it & I had to repeat all my symptoms. GP made me feel a nuisance & was abrupt, dismissive and did not treat me respectfully. I left consultation with an unclear plan & had to request clarification afterwards from surgery. Never see the same GP.

  
  
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• Terrible surgery

  1

  Submitted by Anonymous 3rd October 2022

  My elderly relative can never get to see a GP and consequently just gives up, he is really struggling, but there is no support or interest from this practice, when he got to speak with someone they were very rude and curt with him, so now he feels he is just a nuisance and will not call them again.

  
  
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• The worst service I've ever had to use

  1

  Submitted by Anonymous 14th September 2022

  Genuinely think they're trying to be as useless as possible. Constantly filling out forms, trying to phone in, etc. to no avail. The very rare times I do get a response, I get given a face-to-face appointment after specifically noting down I am unable to do them. Quality service.

  
  
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• UNBELIEVABLE !!!!!! ABSOLUTELY DISGUSTED!

  1

  Submitted by Anonymous 7th September 2022

  This is not the first time that my Appointments have been messed up... This time, I am completely livid! For a start, they need to put Magdalen Way Branch or Sussex Road on their NHS texts, NOT JUST 'The Beaches Gorleston, for both Surgeries are actually in Gorleston.. I have lived in this area all my Life, and thats how we refer to them. Today I was definitely Booked to have a PHONE CONSULTATION, but I received a Text to remind me of my Appointment AT THE BEACHES, about 10 minutes before that. I phoned the surgery, to be told by an automated message that I was NUMBER 18 IN THE CALL QUEUE.... This really is unbelievable! I also waited 35 minutes over my Appointment time, awhile ago, for an Important Review but only had my Blood pressure taken and got weighed. My Diabetic Status is very bad at the moment and nothing is being done about it. I had to call 111 a few weeks ago, to even get some advice.. I haven't had a proper Diabetic Review for years now..

  
  
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