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I'm a new patient and I would have expected more courtesy and consideration in face-to-face interactions with the receptionists. I've also not had a new patient check.

You can't get an appointment. If you can get past reception then you can get in. Janet on reception is good and will try to help but she's not always there. I've been told I need to do my blood pressure and that I've got to go down to do it myself but I'm 81, I don't have a clue where to start! When you ring you can be 20th in the queue. You can press to ring back which mostly works but it can be at the end of the day so you have to wait until the next day when it could be urgent. I only go in w ... hen I really have to. When you don't rely on them or use them a lot they should understand that you really do need them when you call. Especially when they know my history with my heart and not being able to breathe.

The annual wellman checks don't happen every year, sometimes you get an invitation, sometimes you don't. I went this year and the clinician asked about my weight increase. I told her I'm struggling with mobility because of my hip as I've been a similar weight previously but always fit, active and healthy. I was referred to physio who confirmed significant damage to my hip from an x-ray. At the follow-up consultation with the GP she said she wouldn't refer me for a replacement because of my weigh ... t. I asked about the weight loss injection and she said no as the team are inundated with requests. She has prescribed tablets to prevent fat absorption and I have to phone in ahead of each prescription to tell them how much I weigh. She's told me she'll stop the prescription if I'm not losing weight. I have lost 20% of my body weight now but she won't tell me what the target is to be referred for my hip. I have no confidence in this surgery at all. You get asked to do a survey about your experiences but if you're negative about them you don't get asked again.

It has to be one of the worst surgeries I've ever experienced. It's so, so difficult to get interaction with the GPs. You have to wait weeks so people go to A&E and the Walk-In Centre. There's a lack of commitment from this surgery. I had a sore spot on my back and was given a phone consultation. I sent a photo, they said it was infected and prescribed cream. I called back after two weeks to say it wasn't working and had to wait a further three weeks for an appointment as they insisted I saw the ... same doctor. She looked at it and said "you've got cancer" in a shocked voice and told me I had to go to hospital. So by the time I got through to the hospital there'd been a five week delay and it was a very aggressive type of cancer. I completed treatment but I have another spot although I don't have confidence they will deal with it properly. I'm obviously very worried as the hospital told me I have to act quickly. I've contacted them and they didn't want to see me. I insisted that it needed to be looked at and I've been given a phone appointment.

I have Diabetes and I mainly see the nurses for that, at Queen's Square. It's difficult to get appointments.

From the Diabetes side, I have a regular three monthly appointment so that's better, but it's quite difficult to see a GP. The care is pretty reasonable.

It's efficient. I think they're just very short staffed.

I had symptoms of cervical cancer for months and was only put in for an ultrasound to find it after going back repeatedly. Also been at surgery for 6 years and never met my Dr.

Or can get an appointment with a Dr. Get pushed from one surgery to another and never updated as to why or where you will be.

I have had symptoms for 3 months and have had telephone appointments about this. Each time I have asked for a face to face appointment I’ve been given a further telephone call.

I have been told that reception aren’t allowed to book doctor appointments face to face, only they can do that. I feel I am going round in circles, all I want is a face to face review as my symptoms require it.

I have spoken with other surgeries who don’t have this policy. It is dangerous, can cause delays and i ... n my line of work I am very concerned about the implications this could have.

Trying to set up repeat delivered prescriptions for my Mum which she already has from Lloyds and it works fine but apparently they are trying to cut out the middle man. Was told to get a copy of repeat prescription from Stn Rd Surgery and take to Queens Rd Surgery which I did and Stn Rd pharmacist there was totally mystified.

Told to take Mum in which I can't do. Told to set up manually on surgery site all her details, meds etc which I did.

Now can't get on to the site as it doesn't recognis ... e her date of birth . So where do I go from here? I can't read the message that they have sent me.

Went into the Queens Rd Surgery, tried to talk to the receptionist about the problem and the surgery manager tried to explain what to do. So confusing and couldn't hear a thing of what she was telling me with the music blasting out.

Even the receptionist admitted that she could make no sense of what I was supposed to do. Mum can't have the app as she is 86 doesn't do tech.

I was told I could just bring the prescriptions in which isn't possible either as we are away a lot. all I want is to carry on with Mum's prescriptions being delivered on a regular basis.

I've put two stars for cleanliness as the screen on the receptionists desk was filthy .

Pharmacist was lovely as usual and staff did their best Help!!

Have been trying to get to the bottom of a medical problem for over a month and a half now, no one is taking it seriously, I'm losing work over the matter, being fobbed off with phone call appointments when they already know whats going on, I'm feeling depressed about the whole situation and getting no where, and even using the online form is ridiculous because just says fully booked all I want is to see a doctor face to face

I had cancelled my face-to-face appointment at short notice due to childcare issues but Donna called me anyway. When I explained that my father had just arrived to take my son out for the day and asked if she could call me back in 2 min, she did and we had a very useful telephone appointment.

I would have preferred to see her in person but getting a call back was better than not having an appointment at all. She told me about local Slimming World classes and was sympathetic to my poor experien ... ce with online forms.

She gave me a telephone number to call for Slimming World and referred me to Active Norfolk. Thanks Donna.