Latest Feedback
Valuable service.
“ I contacted my GP on a Friday afternoon due to a worsening acute illness. By the evening, I was advised to visit the walk in clinic over the weekend. I was seen at the clinic after 1 hour 30 wait, which was not uncomfortable. All staff I encountered were polite and friendly, and the doctor was very efficient. Due to this service, I have been able to start treatment over the weekend. This is a very valuable service and should be retained. It has recently been saved from closure, but I'm sure it will be at risk again due to cost cutting in the future. ”
Just don’t see the point …:
“ The receptionists and nursing team are professional, hard working, friendly and approachable. The booking system is just so frustrating, no continuity of care, luck of the draw if you get the same doctor twice, can’t book an appointment in advance for continuity of care, long queues to get through to the appointments line and if not in the first half dozen in line then it’s unlikely an appointment will be offered for that morning if calling at 8 am or that afternoon if calling at 1 pm, neither a call back telephone nor face to face. One GP refuses to look at the whole picture and sends patients away because she’ll only accept one medical complaint per 10 minutes appointment. I have been sent away even though my two things are related to the same thing. I know of two others who have been sent away this week too, one in tears. It’s really only a matter of time before a huge mistake is made by this newly qualified GP sending her patients away, back to the call in at 8 am and 1 pm system daily to try get another appointment to see her about the second thing that she refused to examine even though it is related to the first. I’m afraid I don’t feel comfortable now about going back, when a GP turns you away, it’s not only rude but gives the impression that they don’t really care, they’re working to the clock and not with the patient. There are two very good regular stand in doctors from other practices who are very attentive and have excellent listening skills. Now, we are left with a regular GP who only works three days a week, another regular who doesn’t seem to be full time either and a newly qualified who can only manage one thing at a time and sends patients who may have spent over a week or more, calling at 8 am and 1 pm to get an appointment, take time off work to attend only to be sent away to make another appointment for the second thing that’s related to the first, potentially another couple of weeks joining the appointment line queue at 8 am and 1 pm. ”
Excellent service
“ Nothing was to much trouble and was very helpful and took her time explaining everything to me in a simple way. ”
They listen to me
“ The clinician I see is great. They listen to me. I have just had an appointment and they seem to have enough time. I was with them for 1/2 hour. She is excellent. I think all of them are pretty good, they listen to you. You can see she is passionate and you feel at ease when you are in there. You feel she wants to help. I have also been given a quick blood tests appointment too. ”
They are very helpful
“ They can get me in within a couple of weeks and are very helpful. It's all very easy, I order my prescriptions, I put the request in the box and they are ready the next day. I've not had any problems. It would be better for me if you didn't have to go to the Lighthouse surgery in Yarmouth sometimes for appointments: I am now 80 and getting the bus when you are not feeling well is not fun. The receptionists here are very helpful and I'm am really very happy with this surgery. ”
Well listened to and well presented
“ Courtney explained it well to me and gave me very good information and advice. It was very good to talk things over and to be listened to. ”
