Latest Feedback
Superb
“ I spoke to Karen about the difficulties I was facing as a carer. Karen was so kind, understanding, and also took action. She gave me hope that I was not alone. I am so grateful. Carers have an except... ”
Excellent Staff
“ Visited the practice for a Saturday appointment. The nurse and HCA were brilliant at explaining the procedure and putting me at ease. I felt well looked after, informed and we even managed a little gi... ”
Awful pharmacist
“ Had booked for flu jab but website did not allow the pre booking form as not available for this pharmacy Advised pharmacist but he rudely said he needed my phone to sort it - I advised I have no dat... ”
Stood at the counter as if I was invisible.
“ I went in to pick up a prescription, was the only person there in the pharmacy. I stood at the counter, not one person acknowledged me even though they saw me. I sat for a bit then stood up and asked... ”
Support and Help
“ I have a mum with Dementia and Alzheimer’s, some days are very challenging, Carers Matters Norfolk are not only at the end of the phone but have helped and supported me, I can not thank them enough, a... ”
Outstanding Support
“ I am just entering my 2nd year of support from the Norfolk branch, due to my Mum having Alzheimer’s, my son being Autistic and myself being disabled. Karen called me just at the right time for my year... ”
