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School Lane Surgery
Reviews Summary
4 out of 5 stars
Based on 109 reviews
Review data
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5 star reviews
- 49%
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4 star reviews
- 27%
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3 star reviews
- 6%
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2 star reviews
- 4%
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1 star reviews
- 15%
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If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews

... s that not their fault and a couple not taking the advice given and behaving in a very rude entitled manner - the staff sat through this and engaged in a thoroughly professional & polite manner

They're not great. I've lived here for four years and I'm yet to meet my doctor.
I've seen nurses for my blood pressure checks and they're always top notch, very polite and helpful. I have the same prescription every month and there's always a delay which is sometimes because the surgery haven't sent the prescription over in time.
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The Breckland Alliance (School Lane Surgery)
Thank you for your feedback. We're pleased that you find our nurses top notch, polite, and helpful for your blood pressure checks. However, we're concerned that you haven't met your designated doctor in four years and about the recurring prescription delays. Please contact the surgery directly so we can arrange for you to meet your doctor and investigate the prescription timing issues. We are keen to learn more about these problems and improve our processes. M. Rolph Business Manager

I've never had any problems. Sometimes it is hard to get an appointment - I had to wait seven weeks. I rang five times without success so I came in to book that. I was seen yesterday and was happy with how it was dealt with. We've never come across any aggro.
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The Breckland Alliance (School Lane Surgery)
Thank you for your positive feedback about the care you received. We acknowledge the difficulties you experienced with appointment booking, including the seven-week wait and phone access issues. Based on patient feedback like yours, we are implementing changes to our appointment system. We will be moving to an on-the-day booking system and re-opening our online form to allow same-day requests to be submitted, which should significantly improve access to appointments. M. Rolph Business Manager

The staff are outstanding but they're overworked. It's not their fault, there's too many people. The quality of the staff is five, the system is three, so I'll give four stars.
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The Breckland Alliance (School Lane Surgery)
Thank you for recognising the staff and for understanding the pressures they face. Your insight about system challenges versus staff quality is valuable feedback. We are working on system improvements, including implementing an on-the-day appointment system with online same-day requests, which should help manage demand more effectively and reduce pressure on our excellent team. M. Rolph Business Manager

They're top dog! They're on the job and they look after you as a human being. It's not "them and me", it's "together".
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The Breckland Alliance (School Lane Surgery)
Thank you for this wonderful feedback! We're thrilled that you feel we treat you as a whole person and that you experience our care as a partnership. M. Rolph Business Manager

I can't fault it here to be fair, it would be wrong to say anything different. I've never had a problem getting an appointment or speaking to somebody and they're dealing with my health issues well.
I usually book online but if not I ring or walk over. It's four stars as there's always room for improvement.
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The Breckland Alliance (School Lane Surgery)
Thank you for your honest and positive feedback. We're pleased that you've had consistent success with appointment booking and that we're managing your health issues effectively. We appreciate your recognition that there's always room for improvement – this constructive approach helps us continue to enhance our services for all patients. M. Rolph Business Manager

They're very good, excellent! The appointments are on time, I can book easily enough either on the phone or by coming in. I've got no complaints about this surgery.
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The Breckland Alliance (School Lane Surgery)
Thank you for this excellent feedback! We're delighted to hear that you find our service excellent, appointments punctual, and booking straightforward. Your positive experience is exactly what we strive to provide for all our patients. M. Rolph Business Manager

... very long.
Also some of the doctors speak very quickly. I wish they'd speak louder and slower especially when they have strong accents as I'm hard of hearing.

Whenever I need to see them they're excellent, 100%. I use online to book or I phone up and use the call back. The staff are very good, very thorough, especially the doctors who know my medical history. It's a really good surgery.
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The Breckland Alliance (School Lane Surgery)
Thank you for this wonderful feedback. We're delighted to hear that you find our staff excellent and thorough, and that this contributes to your positive experience. Your comments about our online booking and call-back system are particularly valuable as we continue to refine our appointment processes M. Rolph Business Manager

It's fine here, no problems. I just had a blood test and it was on time. The staff are fine, always helpful. Occasionally you can't get through on the phone but it's not their fault, they're just understaffed.
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The Breckland Alliance (School Lane Surgery)
Thank you for your understanding regarding our staffing challenges and for recognising our team's efforts. We appreciate your positive comments & we are working on improving phone access, and based on patient feedback, we will be moving to an on-the-day appointment system with an online form for same-day requests, which should help reduce phone congestion. M Rolph Business Manager
Reviews Summary
4 out of 5 stars
Based on 109 reviews
Review data
-
5 star reviews
- 49%
-
4 star reviews
- 27%
-
3 star reviews
- 6%
-
2 star reviews
- 4%
-
1 star reviews
- 15%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.