School Lane Surgery

School Lane Surgery

Address: The Surgery, School Lane, Thetford, Norfolk, IP242AG

Reviews Summary

4 out of 5 stars

Based on 125 reviews

Review data

5 star reviews

52%

4 star reviews

26%

3 star reviews

6%

2 star reviews

4%

1 star reviews

13%

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If you’ve used this provider or branch, share your thoughts with other service users.

Recent reviews

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Anonymous User - Collected By Engagement Team

March 9, 2026

5 out of 5 stars

Faultless
They're always really helpful. They've been brilliant for me and my mother. They're on the ball - faultless up to this point.
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Anonymous User - Collected By Engagement Team

March 9, 2026

5 out of 5 stars

Efficient system
Only my second time here, I rang at 8:30 and was given an appointment for 10:40, I came at 10:30 and I was seen and out again before my original appointment time. I left and went for a walk and by the time I got back my medication was ready to be collected.
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Anonymous User - Collected By Engagement Team

March 9, 2026

5 out of 5 stars

Absolutely marvellous
They're absolutely marvellous - spot on! I get appointments when I need them.
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Anonymous User - Collected By Engagement Team

March 9, 2026

4 out of 5 stars

Quick service
I had a good experience. I put an eConsult in at 8am, by five past they'd called me with an appointment for 12pm. They recently saw me on the same day for another issue too. We're new here and they've also been quick with referrals my husband needed.
The only issue I have is that you can only have one month's worth of medication. Some of my husband's are hard to get hold of and he can have sudden flare-ups, so it would be better if we could order further ahead. It would be five stars but I'll g
... ive them a four because of that.
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Anonymous User - Collected By Engagement Team

March 9, 2026

5 out of 5 stars

They try to help
Everyone is so polite, they're very nice people. They try to help you.
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Anonymous User - Collected By Engagement Team

March 9, 2026

5 out of 5 stars

Treat me nicely
They're brilliant, they treat me nicely. I've got a lot of health problems so I've even gone in at 5pm and got an appointment.
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Anonymous User - Collected By Engagement Team

March 9, 2026

5 out of 5 stars

Good service, building concerns
I haven't been for a long time but I got in OK. The person I saw was really good. However it wasn't clear where the rooms were and where I was supposed to sit. I wasn't sure if they still saw people upstairs and if I was meant to go there. Maybe some signs would be good.
It's awkward at the counter when you're talking about private things, it should be a private booth. You can also hear what the receptionists are saying on the phone and people in the waiting area may know the person they're tal
... king to. There's no confidentiality and it does put you off.
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Anonymous User

February 5, 2026

5 out of 5 stars

Excellent Service
Our family have been going here for years. Always had great service and it looks like they have redecorated which makes the waiting room much nicer. It’s good to see that they are looking at always trying to improve. We also like they are actively keeping patients informed and updated through social media and their website.
  • The Breckland Alliance (School Lane Surgery)

    Thank you so much for taking the time to leave a review and are delighted to hear you have noticed the recent redecoration and improvements to our waiting room! Keeping our patients comfortable, informed and up to date is very important to us, so it is great to know our website and social media updates are helpful. As a surgery we want to be open and transparent on all areas of health and services we provide. That way, we feel, that Patients are as fully informed as possible. Regards M. Rolph, Business Manager

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Anonymous User

January 29, 2026

4 out of 5 stars

Good and works
Good surgery. Just works as it should. Bit of a wait on the phone sometimes but I like that they keep you updated on their website and Facebook.
  • The Breckland Alliance (School Lane Surgery)

    Thanks so much for your feedback. We’re really glad to hear you’re happy with the care you received and that our updates are helpful. We appreciate your patience with the phone wait times and we’ll keep working to improve that. Regards M.Rolph, Business Manager

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Anonymous User

January 28, 2026

5 out of 5 stars

Nurses are great
I’ve been a patient for years and never had an issue. I know practices can get a bashing and although I have not had to use them on a regular basis, when i do it has always been great. Especially nurse team who are always so helpful. I’m glad they also did away with the walk in bloods at the health centre and went to appointments. It was always a rush and the nurse seemed stressed. Now it is much better
  • The Breckland Alliance (School Lane Surgery)

    Thank you so much for taking the time to leave your five star review! We really appreciate your long term support and are pleased to hear that your experiences with the practice have been consistently positive. I will make sure that i pass this onto the Nurse Manager and the rest of the team! Regards M. Rolph, Business Manager.