Find your service by name or location

Got appt for myself and Dr call for my Mum same day. Very helpful receptionist on phone registered both of us for triage, though booking details onto us wrong way round this was immediately rectified in call back confirming Appts and apologies given. Dr very thorough with a good empathetic manner to us both confirmed what I had suspected with infections and issued prompt RXs.

Greeted by receptionists for booking in.

Whilst waiting noticed a few patients actively berating staff over thing ... s that not their fault and a couple not taking the advice given and behaving in a very rude entitled manner - the staff sat through this and engaged in a thoroughly professional & polite manner

They're not great. I've lived here for four years and I'm yet to meet my doctor.

I've seen nurses for my blood pressure checks and they're always top notch, very polite and helpful. I have the same prescription every month and there's always a delay which is sometimes because the surgery haven't sent the prescription over in time.

I've never had any problems. Sometimes it is hard to get an appointment - I had to wait seven weeks. I rang five times without success so I came in to book that. I was seen yesterday and was happy with how it was dealt with. We've never come across any aggro.

The staff are outstanding but they're overworked. It's not their fault, there's too many people. The quality of the staff is five, the system is three, so I'll give four stars.

They're top dog! They're on the job and they look after you as a human being. It's not "them and me", it's "together".

I can't fault it here to be fair, it would be wrong to say anything different. I've never had a problem getting an appointment or speaking to somebody and they're dealing with my health issues well.

I usually book online but if not I ring or walk over. It's four stars as there's always room for improvement.

They're very good, excellent! The appointments are on time, I can book easily enough either on the phone or by coming in. I've got no complaints about this surgery.

The surgery is fine but the contact between West Suffolk hospital and here is a problem. I know the hospital have sent the information and it's been received but this is the 5th time I've been in and it's still not processed.

I'm waiting for cardiology medication. I don't like to complain but this is unacceptable now, it's been since before Easter.

I'm a full-time carer for my blind wife and it's hard to leave her on her own while I keep coming here. They've said I can phone but the queue is ... very long.

Also some of the doctors speak very quickly. I wish they'd speak louder and slower especially when they have strong accents as I'm hard of hearing.

Whenever I need to see them they're excellent, 100%. I use online to book or I phone up and use the call back. The staff are very good, very thorough, especially the doctors who know my medical history. It's a really good surgery.

It's fine here, no problems. I just had a blood test and it was on time. The staff are fine, always helpful. Occasionally you can't get through on the phone but it's not their fault, they're just understaffed.