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School Lane Surgery
Reviews Summary
4 out of 5 stars
Based on 125 reviews
Review data
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5 star reviews
- 52%
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4 star reviews
- 26%
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3 star reviews
- 6%
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2 star reviews
- 4%
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1 star reviews
- 13%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews
They're always really helpful. They've been brilliant for me and my mother. They're on the ball - faultless up to this point.
Only my second time here, I rang at 8:30 and was given an appointment for 10:40, I came at 10:30 and I was seen and out again before my original appointment time. I left and went for a walk and by the time I got back my medication was ready to be collected.
They're absolutely marvellous - spot on! I get appointments when I need them.
... ive them a four because of that.
Everyone is so polite, they're very nice people. They try to help you.
They're brilliant, they treat me nicely. I've got a lot of health problems so I've even gone in at 5pm and got an appointment.
... king to. There's no confidentiality and it does put you off.
Our family have been going here for years. Always had great service and it looks like they have redecorated which makes the waiting room much nicer. It’s good to see that they are looking at always trying to improve. We also like they are actively keeping patients informed and updated through social media and their website.
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The Breckland Alliance (School Lane Surgery)
Thank you so much for taking the time to leave a review and are delighted to hear you have noticed the recent redecoration and improvements to our waiting room! Keeping our patients comfortable, informed and up to date is very important to us, so it is great to know our website and social media updates are helpful. As a surgery we want to be open and transparent on all areas of health and services we provide. That way, we feel, that Patients are as fully informed as possible. Regards M. Rolph, Business Manager
Good surgery. Just works as it should. Bit of a wait on the phone sometimes but I like that they keep you updated on their website and Facebook.
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The Breckland Alliance (School Lane Surgery)
Thanks so much for your feedback. We’re really glad to hear you’re happy with the care you received and that our updates are helpful. We appreciate your patience with the phone wait times and we’ll keep working to improve that. Regards M.Rolph, Business Manager
I’ve been a patient for years and never had an issue. I know practices can get a bashing and although I have not had to use them on a regular basis, when i do it has always been great. Especially nurse team who are always so helpful. I’m glad they also did away with the walk in bloods at the health centre and went to appointments. It was always a rush and the nurse seemed stressed. Now it is much better
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The Breckland Alliance (School Lane Surgery)
Thank you so much for taking the time to leave your five star review! We really appreciate your long term support and are pleased to hear that your experiences with the practice have been consistently positive. I will make sure that i pass this onto the Nurse Manager and the rest of the team! Regards M. Rolph, Business Manager.
Reviews Summary
4 out of 5 stars
Based on 125 reviews
Review data
-
5 star reviews
- 52%
-
4 star reviews
- 26%
-
3 star reviews
- 6%
-
2 star reviews
- 4%
-
1 star reviews
- 13%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.