School Lane Surgery

School Lane Surgery

Address: The Surgery, School Lane, Thetford, Norfolk, IP242AG

Reviews Summary

4 out of 5 stars

Based on 139 reviews

Review data

5 star reviews

49%

4 star reviews

27%

3 star reviews

8%

2 star reviews

4%

1 star reviews

13%

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Recent reviews

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Anonymous User - Collected By Engagement Team

May 8, 2026

3 out of 5 stars

Many good staff, disappointing recent experience
I put on the online request that I'm not sleeping, I want a pain clinic referral and I've gained a lot of weight through medication. The doctor phoned and told me to give my sleep medication more of a chance even though it's been 8 weeks and I'm feeling terrible. She suggested paracetamol for my pain which is about as useless as a tube of Smarties and she knows I've got fibro. For my weight she told me to exercise even though I'm in pain, and when I said I couldn't she told me to go on a diet. S ... he didn't tell me I could get help from Slimming World, I found that out myself afterwards and signed up. I've got bowel conditions which make dieting difficult as some health foods upset my system but she didn't give any advice about that. I've been told I've got to wait another 8-12 weeks before going back about my pain. The notes on the NHS app don't line up with what she said, I think she's just trying to make herself look good.
The pharmacy are fantastic, I've never had a problem with them. I like Dr. Adeniran because he's got a great bedside manner. He's also really thorough and you don't feel rushed. Claude is a lovely bloke - he talks about 50 miles per hour but he's brilliant! The receptionists are always as helpful as they can be.
  • The Breckland Alliance (School Lane Surgery)

    Thank you for taking the time to share your feedback. We are sorry to hear that you have been feeling unsupported and frustrated, particularly whilst dealing with ongoing pain, poor sleep and concerns about your weight and overall wellbeing. We appreciate how difficult and exhausting these issues can be. As we are unable to discuss individual clinical care in detail on a public forum, we would encourage you to contact the surgery directly so that we can review your concerns fully, including the points you have raised regarding your consultation, treatment advice and the information recorded in your notes. Patient feedback, both positive and negative, is important to us and helps us continue to review and improve the care and support we provide. Regards M. Rolph, Business Manager

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Anonymous User - Collected By Engagement Team

March 9, 2026

5 out of 5 stars

I was falling apart and now I'm not because of these doctors.
It's easy enough to get an appointment once you have read and understand the process, you can walk in, call up, or go online. I feel really cared for, listened to, and informed about my choices. Patient satisfaction is really good, you feel really listened to, and they ask you what you want to feel at the end of treatment and manage your expectations of what can be achieved and what you want. I trust them, I was falling apart and now I'm not because of these doctors.
  • The Breckland Alliance (School Lane Surgery)

    Thank you so much for taking the time to share this. We are so pleased to hear that you felt listened to, supported, and well informed throughout your care. Thank you for placing your trust in us! Regard M. Rolph, Business Manager

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Anonymous User - Collected By Engagement Team

March 9, 2026

4 out of 5 stars

Generally very good
It's generally very good but my prescription is late today as it's waiting to be signed off. However that's a one-off, normally they're very good. I tend to book appointments online which seems to work well. They're very friendly.
  • The Breckland Alliance (School Lane Surgery)

    Thank you for your kind feedback. We really appreciate you taking the time to share your experience and are glad to hear that booking online works well for you and that you find the team friendly and helpful. Regards M. Rolph, Business Manager

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Anonymous User - Collected By Engagement Team

March 9, 2026

4 out of 5 stars

I'm happy
It's fine here. Mind you, for 2-3 weeks I had been on the online form at 8.45 and it said it was fully booked. It does happen pretty regularly but other than that I'm happy. It's OK when you get to see someone.
  • The Breckland Alliance (School Lane Surgery)

    Thank you for sharing your feedback with us. We are pleased to hear that you are happy with the care you receive when you are able to see someone. We are sorry to hear about the difficulties you have experienced with the online form. Your feedback is really helpful and will be shared with the team as we continue to look at ways to improve access to appointments. Regards M. Rolph, Business Manager

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Anonymous User - Collected By Engagement Team

March 9, 2026

5 out of 5 stars

Faultless
They're always really helpful. They've been brilliant for me and my mother. They're on the ball - faultless up to this point.
  • The Breckland Alliance (School Lane Surgery)

    Thank you so much for your five star review! I will make sure that this is shared with the surgery staff. Regards M. Rolph, Business Manager.

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Anonymous User - Collected By Engagement Team

March 9, 2026

5 out of 5 stars

Treat me nicely
They're brilliant, they treat me nicely. I've got a lot of health problems so I've even gone in at 5pm and got an appointment.
  • The Breckland Alliance (School Lane Surgery)

    Thanks for your five star review! I am pleased to hear that you are happy with the service we offer. Regards, M. Rolph, Business Manager

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Anonymous User - Collected By Engagement Team

March 9, 2026

4 out of 5 stars

Quick service
I had a good experience. I put an eConsult in at 8am, by five past they'd called me with an appointment for 12pm. They recently saw me on the same day for another issue too. We're new here and they've also been quick with referrals my husband needed.
The only issue I have is that you can only have one month's worth of medication. Some of my husband's are hard to get hold of and he can have sudden flare-ups, so it would be better if we could order further ahead. It would be five stars but I'll g
... ive them a four because of that.
  • The Breckland Alliance (School Lane Surgery)

    Thank you four your four star review! I am really pleased to hear that you and your husband have had good experiences since joining School Lane. With regard to the length of prescriptions, the standard 28 day supply is set by the Norfolk and Waveney ICB prescribing guidance, which all local practices are required to follow. In some situations a longer prescription can be issued depending on the medication or a patient’s individual circumstances, however in the majority of cases we do need to follow these guidelines. We do understand that some medicines can occasionally be difficult to obtain and that this can be frustrating. If this continues to be an issue for your husband, please do speak with the team so we can review the medication with him and see if there is anything further we can do to help. Thank you again for your feedback and for your kind comments about the team.

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Anonymous User - Collected By Engagement Team

March 9, 2026

5 out of 5 stars

Efficient system
Only my second time here, I rang at 8:30 and was given an appointment for 10:40, I came at 10:30 and I was seen and out again before my original appointment time. I left and went for a walk and by the time I got back my medication was ready to be collected.
  • The Breckland Alliance (School Lane Surgery)

    Thank you for your five star review. We have been working very hard over the past year to improve our overall efficiency for this exact reason. We aim to hopefully make the experience as smooth and friction free as possible. Regards M. Rolph, Business Manager

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Anonymous User - Collected By Engagement Team

March 9, 2026

5 out of 5 stars

Absolutely marvellous
They're absolutely marvellous - spot on! I get appointments when I need them.
  • The Breckland Alliance (School Lane Surgery)

    Thank you so much for the five star review! I will make sure that this is shared with the staff. Regards M. Rolph, Business Manager.

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Anonymous User - Collected By Engagement Team

March 9, 2026

5 out of 5 stars

They try to help
Everyone is so polite, they're very nice people. They try to help you.
  • The Breckland Alliance (School Lane Surgery)

    Thank you for your five star review! It is great to see that you are happy with the service the team provide. Regards M. Rolph, Business Manager