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It's better than it was. The receptionists are better, they're quicker to respond and more organised with their online systems. They're nice people. Local people seem happier and personally I am too.

You can't access a doctor or the care you need. The computer says "no" and on the phone you are told to call back. To the staff it seems you are an inconvenience and they don't seem to have any empathy or compassion. You can ring Monday through to Friday and there is no guarantee you will get an appointment. Eventually you might get an appointment with a doctor but it will be on the phone and when they call it can be inconvenient, you don't get a definite time.
Another thing which I found very ... frustrating, the surgery phoned me and asked me to come for a COPD check. I explained on the phone that I didn't think it was necessary as I am under the care of the hospital and didn't see the point of coming to the surgery as well. On the day it was pouring with rain, I was soaked through and the nurse I saw told me I should not have come. It was a poor experience. They called me for an unnecessary appointment and yet I am unable to get an appointment when I need one. You have to fight to get what you need.

Today's appointment for a blood test was okay. I couldn't get to see a doctor but they did ask me to get a blood test during a phone call.
When you call the surgery there is a very long message and then you find you are about 25 in a queue, which you have to pay for. I did use the call back which is better. Why do they tell everyone to call at 8am it's obvious there will be queues. I'm paying for that call.

This visit was exactly what I expected. I waited a while to be seen, but I brought a book.
It would have been helpful if it was clearer that I needed to check in on the electronic screen. No one told me to do this.
The staff are very pleasant, although you don't feel that welcome.

It's usually fairly good and it has been today. I had an emergency appointment today with a PA as I was not able to see a doctor, but it has been fine.
Getting an appointment is difficult and sometimes I think is it worth bothering them. Having to hang on the phone all morning or waiting for a call back. The call back is good but it would be better if you could get through in the first place.
An automatic door to get in the building would be quite nice, lots of people struggle with the big he ... avy door.
Online is not great as you need to know how to do it.

When you are here it is five out five stars. The staff are great and the service is great and they are pretty efficient. However, getting hold of them is a different kettle of fish.
I wanted to check my appointment time and online I couldn't work out how to do this and calling I didn't know which number to call. In the end I left a message on different answer services and eventually someone called me back, it seemed unnecessarily difficult. Every time I try to get in touch I end up getting wou ... nd up. I would only give getting in touch one star out of five but overall it's probably five once you are here.

I don't use the doctor's a lot but I saw one the other week and it went OK. He'd made the appointment for me. It's no use ringing in the morning as there's a huge queue of people, I don't bother with that, I come down and queue in person. The prescriptions are pretty good, it works well, no problems at all.

I rarely come but when I do, they're very good and helpful. They look after me.

It's not very good, it's hard to get an appointment or you have to wait a long while to be seen. I found online quite complicated to start with, it's easier to come in. It's not obvious where you need to click to get to the right thing, I'd done it all wrong and had to come in. They told me what I should have done and it was totally different to what I'd thought! It feels like they want you to go online or go away. I called up and got an on-the-day appointment, I was in a queue but it did tell m ... e what number I was so I could get on with other things. When you get to see a doctor they're very good but usually you see a physician's associate instead. The two I've seen have been very good and they can liaise with the doctors if needed. The other good thing is that they ring you a few days later to see how you're doing and if you need another appointment. If you do see a doctor it depends which one it is as to how well you get on.

It's lovely here. The doctors and receptionists are nice, it's clean and tidy. It's just the appointments that get my goat up if I'm not feeling well. You can't get them when you want one but that's normal everywhere. I try ringing up as I'm not good on computers.