Find your service by name or location

I recently saw a doctor who was helpful and referred me to the hospital. I was seen after 2-3 months when I'd told it would be a 9-month wait so that was good. I booked through the Patchs system and the process worked OK because it wasn't urgent.

Patchs is horrible, to get through the system is difficult. Me and my partner have the same email address so it's not accepted, and they keep changing the password. It's very frustrating. I was told I couldn't book in person, I had to use Patchs but it doesn't work. Older people really struggle with it. I don't like that you can't always see a doctor. I don't understand what the different roles are.

Things have changed so much, the reception team used to be wonderful. My experience with the two on today was fabulous, five stars, but there are others here that if you turn up in distress they don't offer the kindness and empathy that I feel is our right.

This isn't everybody, the pharmacy here is fabulous. However there is a general feeling that people of my age have been written-off.

You can't get to see anybody! It wouldn't feel as bad if you could be seen when you need to and, if you w ... ere directed elsewhere, to be told in a nice manner and explained it's in your best interests instead of how I was told to go to A&E quite brusquely.

My appointment today was brilliant - on time, excellent nurse, covered everything I needed to be covered. I'd previously come in about something else and the reception booked me in for a health check so that was brilliant. There's no improvements needed for me at the minute, they have sorted me out.

Firstly I'd say is there any doctors here? There's no names on the board. Today I was sent from Mulbarton and saw the pharmacist who was very nice and dealt with my problem. I don't mind driving here.

My recent appointment was not amazing. My GP made me stand up and poked me asking if it hurt rather than asking me to describe the problem.

She didn't explain what she was looking for or what she was doing and it didn't seem relevant to what I'd gone in there for. Every time I've been for different issues it's been inconclusive and nothing was resolved in that appointment either.

I haven't been given any next steps from my last appointment. I have tried to get things resolved twice before by ... complaining through PATCHS but I just received an online message saying they'd look into it.

Nobody contacted me personally and nothing else happened.

They're OK but I've had to wait ages for my baby's medication which was prescribed by the hospital and still isn't ready. It took over a week for them to get the hospital letter and they said the medication would be ready within two weeks, it's over that now and not there.

The pharmacy said the letter is still with the GP. But they are normally good, I can get appointments for my kids and reception are friendly.

The staff here are lovely and helpful but access to care is difficult. You have to ring early in the morning for a same day appointment or you have to do PATCHS.

I was told I needed to see a doctor but I saw a nurse practitioner. I was OK with that as I did get the referral I needed, however it's a 28-week wait which is too long for the issue I'm dealing with.

I looked on the NHS website and my referral wasn't on there but reception have told me today they can see it. When I moved here they ... picked up I was pre-diabetic so gave me a blood test.

When I got the results and asked about my blood sugars they told me they hadn't tested for that and they'd do it again in six months. I decided the advice would probably be to lose weight so I did that on my own anyway without their support, and the blood test never happened.

The new housing estate is only going to compound the problems.

My appointments always go well with the nurse, she's a joy to talk to and she tells you everything. I've been coming every two days to have my dressing changed, I first rang up mid-morning and was surprised to be able to see the nurse that afternoon.

We've been coming here a very long time and we've had no bother. It is different now but I'm happy still.

It's been brilliant over the years but since Covid things have changed and now they're building all these houses and things. My usual doctor is excellent, if I get a chance to see him he's great.

He will spend a lot of time with me if I need it, especially after I was severely unwell in hospital. It's always been brilliant but it's a nightmare to get an appointment.

You often get sent to Cringleford and Mulbarton - I can drive but I'd rather see my own doctor who knows all your history. I'd ... say 5 stars for my last experience with my doctor but overall 3.