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Hethersett Surgery
Reviews Summary
2 out of 5 stars
Based on 51 reviews
Review data
-
5 star reviews
- 14%
-
4 star reviews
- 6%
-
3 star reviews
- 12%
-
2 star reviews
- 16%
-
1 star reviews
- 53%
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Recent reviews

I recently saw a doctor who was helpful and referred me to the hospital. I was seen after 2-3 months when I'd told it would be a 9-month wait so that was good. I booked through the Patchs system and the process worked OK because it wasn't urgent.

Patchs is horrible, to get through the system is difficult. Me and my partner have the same email address so it's not accepted, and they keep changing the password. It's very frustrating. I was told I couldn't book in person, I had to use Patchs but it doesn't work. Older people really struggle with it. I don't like that you can't always see a doctor. I don't understand what the different roles are.

... ere directed elsewhere, to be told in a nice manner and explained it's in your best interests instead of how I was told to go to A&E quite brusquely.

My appointment today was brilliant - on time, excellent nurse, covered everything I needed to be covered. I'd previously come in about something else and the reception booked me in for a health check so that was brilliant. There's no improvements needed for me at the minute, they have sorted me out.

Firstly I'd say is there any doctors here? There's no names on the board. Today I was sent from Mulbarton and saw the pharmacist who was very nice and dealt with my problem. I don't mind driving here.

... complaining through PATCHS but I just received an online message saying they'd look into it.
Nobody contacted me personally and nothing else happened.

They're OK but I've had to wait ages for my baby's medication which was prescribed by the hospital and still isn't ready. It took over a week for them to get the hospital letter and they said the medication would be ready within two weeks, it's over that now and not there.
The pharmacy said the letter is still with the GP. But they are normally good, I can get appointments for my kids and reception are friendly.

... picked up I was pre-diabetic so gave me a blood test.
When I got the results and asked about my blood sugars they told me they hadn't tested for that and they'd do it again in six months. I decided the advice would probably be to lose weight so I did that on my own anyway without their support, and the blood test never happened.
The new housing estate is only going to compound the problems.

My appointments always go well with the nurse, she's a joy to talk to and she tells you everything. I've been coming every two days to have my dressing changed, I first rang up mid-morning and was surprised to be able to see the nurse that afternoon.
We've been coming here a very long time and we've had no bother. It is different now but I'm happy still.

... say 5 stars for my last experience with my doctor but overall 3.
Reviews Summary
2 out of 5 stars
Based on 51 reviews
Review data
-
5 star reviews
- 14%
-
4 star reviews
- 6%
-
3 star reviews
- 12%
-
2 star reviews
- 16%
-
1 star reviews
- 53%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.