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Aylsham
Reviews Summary
4 out of 5 stars
Based on 106 reviews
Review data
-
5 star reviews
- 49%
-
4 star reviews
- 32%
-
3 star reviews
- 8%
-
2 star reviews
- 1%
-
1 star reviews
- 9%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews
They are always good. Top rate. They are really nice, caring people and they always make you feel important. I had a stroke recently and they have been brilliant. Getting an appointment can be a struggle, but that's about it really, I can't fault them.
It's good. When you ring up, they always manage to get you in. They've always looked after us. Given how many people they have to see, they have to prioritise, don't they. They've been treating my mum already and this time they actually phoned us and asked if we could come in today, so we have.
They've been good. Helpful. I got an appointment. If you ring up on the day they will get you in. They are nice. Thorough. They have been good to my mum. They are very personal.
My experience has been brilliant. I had a heart attack last year and the care I've had has been exceptional. I can get appointments, which is good! I've had blood tests, ECGs, nurse appointments, GP appointments, they've all been good for me. I suppose the reception area could be a little less public, I don't really want people looking over and knowing my age! But they have been brilliant.
I can't fault them. I've had a health issue and they said to come in early this morning and I have. They've sorted me out so I really can't fault it at all.
They are brilliant. They listen and they do what they can. Their crisis team is amazing! When my father moved here, I registered him here at this surgery. I can say that I recommend them, as I already have to my dad!
The staff are great, the doctors are great. But it's just so difficult to get an appointment. You end up so far back in the queue on the phone. We normally end up driving here just to get an appointment. I do have a worry that things will get worse, what with all the new houses being built. I can only give it a one because I just can't get an appointment. What's the point if you can't get in here.
In general, good. The only problem is the time it is taking to get an appointment. I have concerns but I have to wait. I think the general feeling is that they're overloaded. Once you're in, they are great here. It's just the time it takes.
It's actually been pretty good. I email them rather than try to get through on the phone, and they accommodate that. My son has had issues. Things do seem to take a while, although more serious things can be dealt with quicker. I think in general there are issues across services but this surgery has been pretty good.
They are pretty good overall. From the point of view of doctors and staff, it's good. But getting through on the phone is frustrating. But I understand that it is just the way things are done nowadays.
Reviews Summary
4 out of 5 stars
Based on 106 reviews
Review data
-
5 star reviews
- 49%
-
4 star reviews
- 32%
-
3 star reviews
- 8%
-
2 star reviews
- 1%
-
1 star reviews
- 9%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.