Hethersett Hall

Hethersett Hall

Address: Hethersett, Norwich, Norfolk, NR93AP

Reviews Summary

5 out of 5 stars

Based on 6 reviews

Review data

5 star reviews

50%

4 star reviews

50%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

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Recent reviews

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Anonymous User - Collected By Engagement Team

February 25, 2025

4 out of 5 stars

The carers are fantastic
I like it here, I'm happy. I've just had a birthday and they made a terrific day for me.

They took me for cake at a garden centre and then at the home they made me a chocolate cake with candles and sang me happy birthday! I do go down for activities sometimes but I'm not very sociable. They do bring things to our rooms to try like when they did bread-tasting.

The carers are fantastic, I feel like I could speak to them. The food is nice enough, it's different to what I'd have at home but that
... 's probably good.

It's nicely cooked. We have open days and fetes, people can always come and look round and speak to us to see what it's like.

Relatives can visit and they allow families to bring their dogs in which is great for me as I'm a dog lover!
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Anonymous User - Collected By Engagement Team

February 25, 2025

5 out of 5 stars

Mum's happy here
Mum's always been happy here, she's well looked after especially now she's bedridden. They see to her straight away for anything she needs.

They're always looking in on mum and all the residents at night to make sure they don't want anything. And they do a lot here too, I didn't realise how much they do! There's always something on - art, music, flower-arranging, quizzes.

I can come any time I like for as long as I like. The staff are very helpful and understanding with me.

Sue on receptio
... n is also good.

All the staff are!
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Anonymous User - Collected By Engagement Team

February 25, 2025

4 out of 5 stars

They're open and helpful
All the staff are very helpful. I came for respite but I'm proposing to stay.

The people are very pleasant. I'm happy with my room.

I've done knitting and yoga, Caroline is very good at the entertainment part. It was fantastic when a band came, it brought everyone together.

It was the right era of music - from the 70s, 80s and 90s - and there was wine! They're very open and helpful if you wanted to do something in particular. There's always lots of things on offer if you want to do them, t
... here's a variety but I would like to see more of the band.

I am happy with the care, information gets passed from nurse to nurse. The food is mostly good and they're open to suggestions.

I find there is plenty and they tell you to ask for more, they really encourage that so you don't feel guilty if you do want more. They have listened to how and when I want my meals.

You can have visitors any time, it's very open, and they will give them lunch too.
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Anonymous User - Collected By Engagement Team

February 25, 2025

5 out of 5 stars

Residents know the staff really well
It's better than it was in the past because the current manager is good, we're lucky. She really cares a lot about all aspects of the home, everybody feels they can go to her.

You've got a lot of staff who have been here a long time which is a definite bonus - the residents know them really well and form relationships. I know it's unrealistic but it could be better with more staff.

We're never understaffed but there's always more you could do with an extra pair of hands.
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Anonymous User - Collected By Engagement Team

February 25, 2025

4 out of 5 stars

Got me back on my feet but unsure about value for money
I've been here for respite as well as permanent care and they're very good at getting me back on my feet. It's interesting that most of the staff have been here a long time, this is a good sign.

The activities are very well organised but sadly not well-supported by residents who prefer to stay in their rooms. We went out on the home's minibus but there was only a few of us.

It's similar with the meals, there's only about three that come down for breakfast. I do get on well with the people wh
... o do come out.

The room is fine, a lovely view and a good size. There is an antiquated lift that breaks down but they have put a stair lift in now.

There are times during staff changeover when you can't find anybody which makes things like breakfast a bit chaotic. You're not quite certain who's dealing with things.

The food here is too elaborate, they have three-course meals, but the portions are just right so there's no wastage. Plus there's snacks all through the day which overall feels like a lot more than you would eat at home.

However in the time I've been here I've got so much better, I can't ask for more than that, but I am unsure about the value for money in comparison to other homes.
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Anonymous User - Collected By Engagement Team

February 25, 2025

5 out of 5 stars

They spoil me rotten!
Everybody is very kind and helpful, they spoil me rotten! They'll arrange everything you need. I like my room, they keep it nice.

I do go out, they'll take me to the church. The food is adequate and it's about what's good for your system.

You do have the usual problems like anywhere, they could do with more staff but they're all lovely. You can have visitors any time, you couldn't go anywhere better.