Healthwatch Norfolk

Find your service by name or location

Norwich Castle Mall

Norwich Castle Mall

Address: 19 Castle Mall, Norwich, Norfolk, NR13DD

Reviews Summary

3 out of 5 stars

Based on 4 reviews

Review data

5 star reviews

50%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

50%

Share your thoughts

If you’ve used this provider or branch, share your thoughts with other service users.

Leave A Review

Recent reviews

Random Avatars

Anonymous User

August 10, 2023

5 out of 5 stars

Genuinely impressed by the service
I visited Boots Opticians, Castle Mall a couple of months ago for an eye test and replacement glasses, one of which was a special pair for my hobby. I genuinely found the staff to be delightful: most were training but were keen and enthusiastic in every way: if they didn’t know, they said so and made sure they found out.

The optometrist, also training, was equally lovely and for the first time ever, reassured me by setting a context for my eye sight. He was careful to double check that every ... thing with the prescriptions would be just so.

I have had other similar experiences with this optician’s recently through two family members and can say, even down to a reminder phone call, the staff were equally helpful and very pleasant. I like the ethos Boots Optician is trying to develop and would definitely recommend them to others.
Random Avatars

Anonymous User

December 14, 2021

1 out of 5 stars

still waiting for glasses
I had to have my eyes restested after the original test was not correct. Second test fine and duly went to collect glasses for the second time.

One pair for every day and one pair of sunglasses. Unfortunately.

the sunglasses were not tinted!! Staff apologised and and said they would send them away again and contact me within a week. Unfortunately, we are now 2 weeks later and I have heard nothing.

Why does no-one answer the telephone at Boots? It says "Your satisfaction guaranteed". This i ... s certainly not the case.

If only someone would answer the phone!! What sort of customer service is this? So frustrating.
Random Avatars

Anonymous User

June 21, 2021

1 out of 5 stars

Can't get through on phone
Any day, any time, always engaged.
Random Avatars

Anonymous User

May 21, 2021

5 out of 5 stars

Enthusiastic staff
Staff were very polite and helpful