Healthwatch Norfolk

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Norwich Castle Street

Norwich Castle Street

Address: 4c Castle Street, Norwich, Norfolk, NR21PD

Reviews Summary

2 out of 5 stars

Based on 3 reviews

Review data

5 star reviews

33%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

67%

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Recent reviews

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Anonymous User

1 out of 5 stars

Rude patronising optician
I walked in and the optician greeted me abruptly with 'sit down there', no hello or niceties. And it went on like this and he was patronising and rude in his short abrupt and unhelpful explanations. I didn't feel I could complain afterwards as his door was open immediately behind the reception desk.
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Anonymous User

1 out of 5 stars

Horrible staff
Went to get a contact lens solution, very rude lady at the reception.
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Anonymous User

5 out of 5 stars

Great service and after care
I had a excellent eye test service from Hettie professional and extremely knowledgeable. After care picking my glasses fantastic whilst keeping to covid19 guidance and procedures.

I returned three times to get my glasses to fit without pinching giving me a headache again couldn't fault the service. Third time Patrick open the door to me invited me in check list for symptoms, cleaned down chair, Patrick was polite professional and what a service 20 mins in total, he knew his job inside out.

I ... now don't even know I am wearing glasses' A big thankyou to Patrick. The whole team within the shop were competent worked as a team and by far show up other opticians in Norwich in these worrying times.