Healthwatch Norfolk

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Downham Market

Downham Market

Provider: Boots
Address: Wales Court, Downham Market, Norfolk, PE389JZ

Reviews Summary

2 out of 5 stars

Based on 2 reviews

Review data

5 star reviews

0%

4 star reviews

0%

3 star reviews

0%

2 star reviews

50%

1 star reviews

50%

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Recent reviews

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Anonymous User

August 25, 2024

2 out of 5 stars

Went in to use pharmacy first service, pharmacist was dismissive, uncaring and unprofessional. Pharmacy technician was helpful within my limited interaction.
After asking to have a chat with the pharmacist I was directed to sit down directly next to the que of people waiting for the tills, and after a short wait the pharmacist came out. Despite being able to see a private booth which was unoccupied the pharmacist proceeded to quiz me in the open shop floor.

He did this whilst standing over me, forcing me into a very small position. I felt his tone was dismissive of the problem.

He advised me that the GP probably wouldn't be interested, and that t ... here wasn't very much I could do. I left embarrassed, in pain and quite upset.

A subsequent visit to the doctor prompted a same day appointment, and bloods.
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Anonymous User - Collected By Engagement Team

April 25, 2023

1 out of 5 stars

Very poor service
I think it's disgusting and I'm not that happy. You have to order so far ahead and wait ages for your prescription to be ready.