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Went into the pharmacy today for someone to look at my daughters skin condition behind her ears, showed the man on the counter (who was lovely) and he said he needed to talk to the pharmacist, which he did and anti allergy medication was suggested! I said it wasn’t a allergy and how would he know with out seeing it, so the man went off again to see if the pharmacist would look, he basically refused to look at my daughter and hid behind the counter, and said for us to go to the wall in centre! ... I had driven a way to get there today so not at all pleased with the customer service. Went to roundwell pharmacy and the pharmacist looked straight away at it and prescribed steroid cream! Which Boots could have helped with In the first place and took the whole of 1 minute for her to assess! Boots you really should have done better.

came to get my monthly prescription. i paid prepayment prescription fir 1 year.

was told my certificate has expired. i wasn't sure when ir will expire though.

so i paid instead fir 2 prescriptions. left store but came back because i found my receipt when i purchased the PPC.

the staff wont accept my receipt. eventhough i still have 5 mo ths left on it.

she eont regumd my money back, instead keep wuestioning me about the validity of my reveipt implying that i am a fraud . she kept repeati ... ng in my face " you know tyou'll be fine if this is not real, the receipt, embarrasding me in front of my kids smd other customers.

she check online and told me my PpC has expired, how can it be when i purchasedbit aug 2024, so i still have a few mo ths left. the moment i spproach her, i told her, i font like your tone in talking to me, belllitlling me, when she asked for my details i, i said my name .

when she didnt understand, i tried to spell it for her to understand but she snapped "i dont wanna know you". well she asked gor my name.

very rude the very first instsnt. i wad treated like i was somebody who is trying to commit fraud.

she keep repeating " youll be fine if this is not real, the receipt" i work for nhs (nnuh) for 17 years, my husband is a theater nurse, my daughter is a nurse, i pay tax and a brotish citizen, but to be treated like that and humiliate me in front of others is unacceptable. to doubt the validity of their own receipt and imy to me that i'm lying is unacceptable.

the receipt clearly states nhs prepayment 1 year, which i pai £114. and something.

and they tell me , i probably boyght domething froms the shop and not the pharmacy? this lady is clearly racist. the moment i approach her, her demeanor quickly change and treated me differently.

i was upset broke down in tears on one side out of embarrassment and anger. this ki d of staff should not be working dealing with customers directly, a racist , unfriendly, impatient, no work manners snd etiquette.

i noticed how she treatedothet customers differnetly when they are british customers, smiles and friendly at them.sheshould be dealt with accordingly.

she gives the shop a bad reputation. i was traumatised by the way she treated me.

Recently moved to this pharmacy after Lloyds Sains closed. Since moving here i have had mostly poor experiences.

The queue is at least 20 minutes most of the time and when you get to the front and are told you have to come back tomorrow, its understandable why people are getting irate. But its not the fault of the staff, they are working hard but the processes and lack of staff is a mess.

I went to collect my prescription gave plenty of time infact 9 days and it wasn’t ready! One of the women snapped when queried this and said we are TWO WEEKS behind! Won’t be using them again.