Healthwatch Norfolk

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Norwich Anglia Square

Norwich Anglia Square

Provider: Boots
Address: 12 Anglia Square, Norwich, Norfolk, NR31DY

Reviews Summary

2 out of 5 stars

Based on 5 reviews

Review data

5 star reviews

0%

4 star reviews

0%

3 star reviews

20%

2 star reviews

20%

1 star reviews

60%

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Recent reviews

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Anonymous User

1 out of 5 stars

Worst pharmacy ever
I have serious medication weekly and that's not always done. There is no warning to people who use it when they put notice on door say no pharmacist . Should at least message people say closed . Not been the same since last manager left.
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Anonymous User

1 out of 5 stars

Indifferent staff
Till staff more interested in tidying up than serving, happy to leave people in pharmacist queue while they could deal with general purchases.
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Anonymous User

2 out of 5 stars

Worst Pharmacy ever
Shoddy, slow, disappointing, repeat visits to get meds, queues, and I feel drug addicts get priority attention..Boots is nothing that it used to be.
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Anonymous User

1 out of 5 stars

agree with previous anonymous 100%1
All 3 max of the Staff or less covering Holidays, illness, lunch, travel etc Not much chance of recruiting as horrid working conditions. Needs 6 staff min. No alternatives for local people.
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Anonymous User

3 out of 5 stars

Major pharmaciststaff issues
I have used this Boots pharmacy as it’s closest to my home & a bus stop on the way back from the city. There was another pharmacy, attached to the Gurney surgery, which closed down.

For a long time now, this Boots is regularly short of pharmacists to work there, this is having a major knock on effect on waiting times for your repeat & other prescriptions. There’s very little chance of speaking to the pharmacist about anything.

There was also a general staff assistants issue over a year a ... go (I think) but they got a new team in, who did their best to turn things around. You can’t always get through on the phone, many times I & others go there, you find a notice on the window saying they’ve had to close early, due to not having a pharmacist.

There is also likely to be more errors this way, which is very concerning. As I’m disabled and don’t drive, the options of trying another pharmacist premises is not easy for me.

Plus it’s not addressing the real issue.