Healthwatch Norfolk

Find your service by name or location

Norwich Chapelfield

Norwich Chapelfield

Provider: Boots
Address: 124 Merchants Hall Lower Ground, Chapelfield Shopping Centre, Norwich, Norfolk, NR21SH

Reviews Summary

4 out of 5 stars

Based on 2 reviews

Review data

5 star reviews

50%

4 star reviews

0%

3 star reviews

0%

2 star reviews

50%

1 star reviews

0%

Share your thoughts

If you’ve used this provider or branch, share your thoughts with other service users.

Leave A Review

Recent reviews

Random Avatars

Anonymous User

5 out of 5 stars

The Best Boots in Norwich
Always polite, professional and helpful, and prepared for intelligent discussion. The other Boots in Norwich seem to have arrogant shop assistants preventing access to lifesaving medications
Random Avatars

Anonymous User

2 out of 5 stars

Medication not available and staff don't care
GP sent px electronically and said could pick up same day. Went following day, told px not filled as pharmacist busy and to come back later.

Went back at time suggested only to be told that they didn't have that medication in stock and it would have to be ordered in. Not an unusual medication so very surprised at this.

Medication needed that day so I was told to try another pharmacy but they could not tell me how to get to it and made no effort to find out or confirm that they would definite ... ly have some. Had to Google directions to other pharmacy who filled the prescription immediately with no fuss.

This was not the 1st time that Boots could not dispense my px and staff always unhelpful and quite unfriendly. I asked for a means to provide feedback, told there was nothing.

Will not be using again for prescriptions.