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Contacted drs regarding need for prscrition as going away ,recieved 2 messages one next day and another the following stating it had been recieved and would contact me when ready then the next day received message stating prescrition was ready for collection ,so went to collect .Huge queue ,very slow service finaly my turn only to be told this was not the case,explained i had received text ,to which the assistant stated it must of been a glitch in system .when i explained i had to go away and th ... at is why i need it filled,they stated that it will be done tomorrow some time after 11 .I will not be able to collect it as i had stated was going away.Also recently someone took it upon themselves to change the brand of levothyroxine which was not corrected for some time .Also when i collected my precripton last month ,i asked if everything was there as i have had problems with missing items previously .I t was stated its all there ,only to find out when i returned home things missing forcing me to return for the remainder of my precrition and then after leavi g pharmacy recieving a call stating i had something else to collect ,meaning 3 visits in one day.Having a serious lung condition ,this took its toll om me healthwise. I have also found some members at times to be unhelpful verging on rude when dealing with myself and other members of the public and a lack of please and thankyou .This pharmacy has over the last year in my opinion changed from friendly and very effient outlet to it feels like no longer worki g in the publics interest ,more of a case of as we see fit.That said there is one pharmacist who depicts what this pharmacy used to be .She is friendly always with a smile & very helpful ,nothing too much trouble .Some of the staff could learn alot from this lady in how to take pride in what you do and how to treat people as you would expect to be treated

I phoned up as I panicked as I had just taken one cup of tomorrow's pills aswell as today ill only be doing the days pills now for the day instead of making two days worth up I phoned up boots hall road the pharmacist was very rude to me and j give 1 star and wont ever phone up for advice again I got a better answer from the pharmacy in Norwich he said id be fine the boots pharmacist insisted on knowing what the meds were my list of how I do my my meds has been removed by someone I will never u ... se or phone them again I am very lucky to have the best chemist in Norwich I suggest boots if you want to keep your customers happy dont be so rude to your customers

This is a good pharmacy and they always have what I need. If there is a problem, like them not having the prescription, they will call the doctor themselves to sort rather then making me do it.

You are allowed to sit and wait for you prescription to be made up which is handy and not all pharmacies let you do this now. The only downside is you have to pay for the delivery service.

I sent some body to pick up my prescription which they are supposed to order for me four weekly. They had forgotten to order the tablets (again) and therefore told the person I had sent to pick them up that I had been taking too many.

They were wrong, and should not have discussed my medications with the person collecting them. The person called me to tell me what the pharmacy worker had said and I called to inform them that I had been dispensed 23 pills 23 days ago and therefore I need more a ... nd have ran out, he continued to argue with me in the phone.

I need my tablets daily and now it’s Saturday and I have none.

123 phones calls later still engaged why is it necessary to take phones off when you need to get threw it so annoying