Healthwatch Norfolk

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Norwich Hall Road

Norwich Hall Road

Provider: Boots
Address: 78 Hall Road, Norwich, Norfolk, NR13HP

Reviews Summary

2 out of 5 stars

Based on 4 reviews

Review data

5 star reviews

0%

4 star reviews

25%

3 star reviews

0%

2 star reviews

25%

1 star reviews

50%

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Recent reviews

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Anonymous User

August 19, 2025

1 out of 5 stars

Very very rude
I phoned up as I panicked as I had just taken one cup of tomorrow's pills aswell as today ill only be doing the days pills now for the day instead of making two days worth up I phoned up boots hall road the pharmacist was very rude to me and j give 1 star and wont ever phone up for advice again I got a better answer from the pharmacy in Norwich he said id be fine the boots pharmacist insisted on knowing what the meds were my list of how I do my my meds has been removed by someone I will never u ... se or phone them again I am very lucky to have the best chemist in Norwich I suggest boots if you want to keep your customers happy dont be so rude to your customers
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Anonymous User - Collected By Engagement Team

March 8, 2023

4 out of 5 stars

Always have what I need
This is a good pharmacy and they always have what I need. If there is a problem, like them not having the prescription, they will call the doctor themselves to sort rather then making me do it.

You are allowed to sit and wait for you prescription to be made up which is handy and not all pharmacies let you do this now. The only downside is you have to pay for the delivery service.
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Anonymous User

October 11, 2020

1 out of 5 stars

Rude
I sent some body to pick up my prescription which they are supposed to order for me four weekly. They had forgotten to order the tablets (again) and therefore told the person I had sent to pick them up that I had been taking too many.

They were wrong, and should not have discussed my medications with the person collecting them. The person called me to tell me what the pharmacy worker had said and I called to inform them that I had been dispensed 23 pills 23 days ago and therefore I need more a ... nd have ran out, he continued to argue with me in the phone.

I need my tablets daily and now it’s Saturday and I have none.
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Anonymous User

October 7, 2020

2 out of 5 stars

They take there phones off so you can't get t
123 phones calls later still engaged why is it necessary to take phones off when you need to get threw it so annoying