Healthwatch Norfolk

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Stalham

Stalham

Provider: Boots
Address: 68 High Street, Stalham, Norwich, Norfolk, NR129AS

Reviews Summary

1 out of 5 stars

Based on 4 reviews

Review data

5 star reviews

0%

4 star reviews

0%

3 star reviews

0%

2 star reviews

25%

1 star reviews

75%

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Recent reviews

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Anonymous User

1 out of 5 stars

Terrible service
I was in the queue and a couple were being seen to. A elderly lady decided to jump the queue and went in front of me.

I didn't mind so much,but then another lady jumped the queue to hand a prescription over,then the assistant finished off serving the couple. I asked for a repeat prescription for the wife,which was put in the surgery on Monday.

She said it would be ready Monday as it takes a week to process,but on the website it says 3 days. I walked out on her still mumbling about something ... I had already had ten minutes of my life taken away through rude people thinking it's okay to push in.

And the lack of a speedy service, which sums up the whole of Norfolk.
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Anonymous User

1 out of 5 stars

Closed prior to Easter weekend
Went to collect my medication at 1pm on Thursday prior to good Friday. A makeshift sign on the door informed of closing the store at 12.

30pm. I know that there has been a problem regarding the pharmacist sharing roles between Stalham and North Walsham, but this has now gone on for many months now and closing the store the day before a holiday weekend is totally unacceptable.
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Anonymous User

2 out of 5 stars

Closed
Due to lack of pharmacists our Boots is often closed preventing us from obtaining prescription medicines.
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Anonymous User - Collected By Engagement Team

1 out of 5 stars

Not Working Properly
Recently they've really gone downhill. Nine times out of ten they don't have the medications for my prescription when I go in. They are often closed as they don't have a pharmacist in. I've had to switch and go somewhere else as this isn't working for me.