Healthwatch Norfolk

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Norfolk

Norfolk

Address: Swaffham, Norfolk, PE377XD
Carers Matter Norfolk is the countywide service funded by Norfolk County Council and the NHS to provide support to unpaid carers. All services are free and available to people caring for another adult. Support is available to those caring for someone living in Norfolk whether the carer lives in the county or elsewhere (caring at a distance). Carers Matter Norfolk is a carer-led service putting you at the heart of everything that we do. The service offer is flexible in approach and tailored to meet what matters to you as an individual carer. You can contact Carers Matter Norfolk to explain your situation and find out about the support that is right for you. Tell us about your experience of using our service and help us to develop and improve it so we can reach more carers and ensure they have the right support to live well and independently.

Reviews Summary

5 out of 5 stars

Based on 178 reviews

Review data

5 star reviews

90%

4 star reviews

1%

3 star reviews

1%

2 star reviews

0%

1 star reviews

8%

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Recent reviews

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Anonymous User

5 out of 5 stars

Carer to be with me
Excellent experience of the service. Valerie was caring sociable and appropriate and respectful.
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Anonymous User

5 out of 5 stars

Well listened to and well presented
Courtney explained it well to me and gave me very good information and advice. It was very good to talk things over and to be listened to.
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Anonymous User

5 out of 5 stars

Karen identified several issues and pointed me at support services and help that will all be useful.
There were several suggestions I had never considered, for example key box registered with emergency services. Karen also asked about me, I hadn’t thought about this before. Karen was empathetic and understood the issues we are facing.

  • Carers Matter Norfolk (Norfolk)

    Thank you so much for your kind feedback. We’re really pleased to hear that Karen was able to identify useful support services and offer suggestions that you hadn’t considered before — especially the key box registration with emergency services, which can make a real difference. It’s great to know that Karen’s empathetic approach helped you feel understood during what can often be a challenging time. We appreciate you sharing your experience, and we’re glad we could support you in this way.

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Anonymous User

5 out of 5 stars

Courtney spent time explaining how Carers Matter Norfolk can help me, I felt listened to and that somebody was taking in what I was telling them and finding ways to action my requests.
I was referred to West Norfolk Carers as I am based in Kings Lynn (Mum is based in Dereham). However, after only one call they were closed down and I was referred to Carers Matter Norfolk.

I needed some advice about Mum's carers as I had not heard from them regarding my Mum's assessment and to talk through options for onward care needs. Courtney was very understanding and helpful and I feel that I have support to make decisions knowing I have someone to clarify things with or ensure that I am ... making the best decisions in the circumstances.

  • Carers Matter Norfolk (Norfolk)

    Thank you so much for taking the time to share your experience. We are really pleased that you were referred to Carers Matter Norfolk and that Courtney was able to support you in such a helpful and understanding way. Navigating care options for a loved one can be incredibly challenging, and we’re glad you now feel supported and confident in making decisions for your mum’s wellbeing. We’ll be sure to pass on your kind words to Courtney—she’ll be delighted to know the positive impact she’s made. If there’s anything else you need going forward, please don’t hesitate to contact us.

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Anonymous User

5 out of 5 stars

Very helpful t
Told me all I needed to no

  • Carers Matter Norfolk (Norfolk)

    We are pleased to hear that we could be of help to you. Do let us know if you need any further help in the future.

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Anonymous User

5 out of 5 stars

Tom was super easy to talk to and offered far more support than I thought was available.
Tom was very easy to talk to, I felt comfortable speaking with him. Tom offered so much support for myself which I didn’t think was available including organisations and funding.

  • Carers Matter Norfolk (Norfolk)

    We're delighted to hear that you found Tom easy to talk to and felt comfortable during your conversation. It's great to know that he was able to offer more support than you expected. We're always here to ensure you have the resources and support you need, so don't hesitate to contact us if you need anything further.

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Anonymous User

5 out of 5 stars

Friendly, informative, supportive
I felt that as a caregiver to my husband I didn’t need support but following the conversation with Tom I would benefit from support

  • Carers Matter Norfolk (Norfolk)

    Thank you so much for sharing your experience. Often you feel that you don’t need support when you're so focused on caring for your loved one, however, a conversation can help us recognise the importance of having a support system in place. I'm glad that your conversation with Tom has made you realise how beneficial support can be. Please remember, you're not alone, and if there's anything else you'd like to discuss, we're here to help.

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Anonymous User

5 out of 5 stars

Extremely helpful
Responded very quickly; listened properly; provided relevant and appropriate advice, support and options. Helped me to feel able to take control again.

  • Carers Matter Norfolk (Norfolk)

    Thank you so much for your feedback. We are delighted to hear that you felt supported and empowered. It's great to know that the advice and options provided helped you feel more in control. If you find you need more information or support in the future, please do not hesitate to contact us again.

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Anonymous User

5 out of 5 stars

Very helpful and lovely people to listen and help
Just seem to understand how I got to my decision and understand why. It was lovely to talk to Kate on Friday.

  • Carers Matter Norfolk (Norfolk)

    Thank you for your feedback. We are pleased to hear that talking to a member of our Advice Line helped you in your caring role. Please do contact us again if you need any further support or information.

  • Carers Matter Norfolk (Norfolk)

    Thank you for your feedback. We are pleased to hear that talking to a member of our Advice Line helped you in your caring role. Please do contact us again if you need any further support or information.

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Anonymous User

5 out of 5 stars

Helpful and empathetic advice. The call with Karen was empowering and her advice was extremely helpful.
I am facing some challenges whilst caring for my mum. In particular some differences in opinion from another member of the family.

This adds extra pressure to an already difficult situation. Karen was able to sign post the best services to support decision making and give me the confidence to continue to ensure mum is getting everything she needs.

I was also appreciative of the opportunity to discuss my own needs and it was useful to reflect on my own well being. Thank you Karen you were bri ... lliant.

I would not hesitate to recommend your service. In fact I have already done so.

  • Carers Matter Norfolk (Norfolk)

    Thank you so much for your kind review and for recommending us. We are so glad to hear that Karen was able to support you during such a challenging time and that her guidance helped you feel more confident in caring for your mum. It’s also wonderful that you had the opportunity to reflect on your own wellbeing – self-care is so important when looking after others. Please don’t hesitate to contact us again if you need further support in the future.

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