Healthwatch Norfolk

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Norfolk

Norfolk

Address: Swaffham, Norfolk, PE377XD
Carers Matter Norfolk is the countywide service funded by Norfolk County Council and the NHS to provide support to unpaid carers. All services are free and available to people caring for another adult. Support is available to those caring for someone living in Norfolk whether the carer lives in the county or elsewhere (caring at a distance). Carers Matter Norfolk is a carer-led service putting you at the heart of everything that we do. The service offer is flexible in approach and tailored to meet what matters to you as an individual carer. You can contact Carers Matter Norfolk to explain your situation and find out about the support that is right for you. Tell us about your experience of using our service and help us to develop and improve it so we can reach more carers and ensure they have the right support to live well and independently.

Reviews Summary

5 out of 5 stars

Based on 185 reviews

Review data

5 star reviews

90%

4 star reviews

1%

3 star reviews

1%

2 star reviews

0%

1 star reviews

8%

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Recent reviews

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Mark Vickers

July 16, 2025

5 out of 5 stars

Absolutely brilliant, very caring and compassionate.
Took time to listen to my problems and needs, offered lots of help. Kept me informed of what they had done with follow up calls. Nice to know someone is out there when needed.
Thank you so much
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Howard E

July 3, 2025

5 out of 5 stars

Excellent service
Nothing was to much trouble and was very helpful and took her time explaining everything to me in a simple way.
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Anonymous User

July 2, 2025

5 out of 5 stars

Well listened to and well presented
Courtney explained it well to me and gave me very good information and advice. It was very good to talk things over and to be listened to.
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Anonymous User

July 2, 2025

5 out of 5 stars

Karen identified several issues and pointed me at support services
There were several suggestions I had never considered, for example key box registered with emergency services. Karen also asked about me, I hadn’t thought about this before. Karen was empathetic and understood the issues we are facing.
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Anonymous User

July 2, 2025

5 out of 5 stars

Very helpful t
Told me all I needed to no
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Anonymous User

June 8, 2025

5 out of 5 stars

Carer to be with me
Excellent experience of the service. Valerie was caring sociable and appropriate and respectful.
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Anonymous User

June 5, 2025

5 out of 5 stars

Well listened to and well presented
Courtney explained it well to me and gave me very good information and advice. It was very good to talk things over and to be listened to.
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Anonymous User

April 14, 2025

5 out of 5 stars

Karen identified several issues and pointed me at support services and help that will all be useful.
There were several suggestions I had never considered, for example key box registered with emergency services. Karen also asked about me, I hadn’t thought about this before. Karen was empathetic and understood the issues we are facing.

  • Carers Matter Norfolk (Norfolk)

    Thank you so much for your kind feedback. We’re really pleased to hear that Karen was able to identify useful support services and offer suggestions that you hadn’t considered before — especially the key box registration with emergency services, which can make a real difference. It’s great to know that Karen’s empathetic approach helped you feel understood during what can often be a challenging time. We appreciate you sharing your experience, and we’re glad we could support you in this way.

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Anonymous User

April 8, 2025

5 out of 5 stars

Courtney spent time explaining how Carers Matter Norfolk can help me, I felt listened to and that somebody was taking in what I was telling them and finding ways to action my requests.
I was referred to West Norfolk Carers as I am based in Kings Lynn (Mum is based in Dereham). However, after only one call they were closed down and I was referred to Carers Matter Norfolk.

I needed some advice about Mum's carers as I had not heard from them regarding my Mum's assessment and to talk through options for onward care needs. Courtney was very understanding and helpful and I feel that I have support to make decisions knowing I have someone to clarify things with or ensure that I am ... making the best decisions in the circumstances.

  • Carers Matter Norfolk (Norfolk)

    Thank you so much for taking the time to share your experience. We are really pleased that you were referred to Carers Matter Norfolk and that Courtney was able to support you in such a helpful and understanding way. Navigating care options for a loved one can be incredibly challenging, and we’re glad you now feel supported and confident in making decisions for your mum’s wellbeing. We’ll be sure to pass on your kind words to Courtney—she’ll be delighted to know the positive impact she’s made. If there’s anything else you need going forward, please don’t hesitate to contact us.

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Anonymous User

March 17, 2025

5 out of 5 stars

Very helpful t
Told me all I needed to no

  • Carers Matter Norfolk (Norfolk)

    We are pleased to hear that we could be of help to you. Do let us know if you need any further help in the future.

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