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(Emergency/Ambulance Coordination) Dr Gilbert provided outstanding professional support during my recent acute cervical incident, when paramedics attended and I was subsequently transferred to hospital.

Her intervention was calm, structured, and clinically precise. She ensured that my GP context and relevant medical background were clearly communicated to the ambulance service, which contributed to an appropriate and well-coordinated response.
At a moment of significant physical pain and dis ... tress, her clear and measured guidance helped stabilise me and gave me the confidence to accept hospital transfer. Dr Sara Gilbert approach was both medically sound and reassuring.
I am very grateful for her professionalism and care.

I think this practice has improved significantly over the last few years. Front desk staff are generally helpful and pleasant, and the clinical care is good. I feel they are providing a very good service

Id like to commend Ella for her warmth, efficiency and expertise! Ella did a blood test for me today. Im usually very anxious as its usually a difficult experience but today with Ella was a breeze. It was over in seconds and I felt no pain! Thank you Ella! X

Visited the practice for a Saturday appointment. The nurse and HCA were brilliant at explaining the procedure and putting me at ease. I felt well looked after, informed and we even managed a little giggle despite my discomfort! They were just very personable people and I felt they genuinely cared. Thanks ladies!

Honestly I can't find any fault with my surgery. I need to see the doctor urgently and they've got me in for tomorrow. The reception is really good, I explained my problem and she got me in. Dr Hewitt listens to me, she's really nice and takes you seriously. You can't get a better surgery than this. I can walk here or get the bus.

A very pleasant experience, I didn't have to wait long. The nurse was pleasant and helpful, and actually very clear on what to do and what not to do. When I've need an appointment it's quite difficult to get one, routine appointments are okay though.

The nurse appointments are very efficient. I think what I don't like is not having the same GP which I think has led to some issues with continuity of care for me which has had some serious outcomes. They dropped the ball a bit. Slightly variable standards of care depending on which GP you are seeing. They communications are good overall, the text reminders system is good. I think they could be a bit more proactive about regular appointments, either booking them for you or reminding you to book ... them.

When I phone they get me in, they're very good and I'm happy with them. You do have to sit on the phone for a while, but they've always been a very good practice. The staff are polite, and the doctors are brilliant.

Whenever I need something they're there, and I can get the treatment that I need. The doctors are all very good and friendly, they don't make you feel like you're being a nuisance. I had a blood test and I've been asked to bring in a sample, if they had said before my appointment I could've bought it with me so I wouldn't have to come back.

They're fast, they keep up with my appointments. Dr Prabhu is one of the most outstanding GPs in the surgery, effective, caring. I'm very happy with the people I've dealt with and my experiences of the services they provide .