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I asked a member of staff to recommend medication for conjunctivitis and was sold a small bottle of eye drops. At home after reading the instruction leaflet it was appaerent that this medication was totally unsuitable for my eye condition. The Clock Pharmacy refused to give me a refund on this unsuitable medication even though their staff had recommed it.

In general service is very slow and there are frequently long queues for prescriptions.

My mum was given a water tablet - furosemide - instead of the heartburn medication she'd been prescribed. The label on the box had her name and the heartburn medicine name, but inside it was furosemide.

It was checked in the pharmacy and missed. My mum was taking it for some time before I noticed.

It's not the first time this has happened with them. We've told the GP and the pharmacy say they're looking into it.

I worry about other people because what if somebody else was given something b ... y mistake that was dangerous for them?

The person was so kind and helpful and although I couldn’t get the prescription from them, they gave me 2 other contacts for pharmacies and I was able to get the required prescription…thank you so much for your help.

When I walk in they know who I am. They remember me every time. They are friendly from the top down. it usually only takes a couple of days for me to get my prescription. I rate it highly!

This pharmacy has a more personable service than some others. They know my name and are always really good.

I didn't really understand why my medicine had been changed and the pharmacist went through everything with me so I would take them properly.

I recently had a prescription for my medication and the pharmacy supplied a different strength tablet and changed the dose so I was taking the equivalent dose. I was not told and took the same amount of tablets as I would normally not realising the tablets were a different strength.

This ended up with me taking too much. I have also been given tablets with someone else's name on them.

I always double check my medication now.