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Ormesby Village Surgery
Reviews Summary
4 out of 5 stars
Based on 48 reviews
Review data
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5 star reviews
- 31%
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4 star reviews
- 31%
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3 star reviews
- 17%
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2 star reviews
- 2%
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1 star reviews
- 19%
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If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews
It's okay. Trying to get an appointment means hanging on the phone for ages. Apart from that it's fine. They're very good. It's just dreadful to get an appointment.
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Coastal Village Surgeries (Ormesby Village Surgery)
Dear Patient Thank you very much for taking the time to leave us your feedback. I am sorry to learn you have experienced a longer wait than expected on the phone, we regularly review our staffing levels. We are going to be changing our telephone system soon and this will include a call back option which will hold your place in the queue. If you would like to discuss any of the issues raised, please contact the Site Lead at our Ormesby surgery who would be happy to help. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
The only thing that I find frustrating is the phone queue but that is the only thing. The actual service, nurses and doctors, it's all good.
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Coastal Village Surgeries (Ormesby Village Surgery)
Dear Patient Thank you very much for taking the time to leave us your feedback. I am sorry to learn you have experienced a longer wait than expected on the phone, we regularly review our staffing levels. We are going to be changing our telephone system soon and this will include a call back option which will hold your place in the queue. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
It's got better, since covid. The only thing which is bad is the essay you get when you ring up, its too long.
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Coastal Village Surgeries (Ormesby Village Surgery)
Dear Patient, Thank you very much for taking the time to leave us your feedback. We are going to be changing our telephone system soon and the message will be updated. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
They're lovely, i'm happy with the service. It's all very good. They listen to you.
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Coastal Village Surgeries (Ormesby Village Surgery)
Dear Patient, Thank you very much for taking the time to leave us your positive feedback its very much appreciated. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
It's not bad. The doctor is always running late though, it's one in particular, sometimes by 45 minutes or so.
Twice I've had to leave before my appointment because I've had to get somewhere else before being seen. I also think things need following up better.
I'd had some blood tests because of a problem I was having and they came back clear. I then had to chase up to find out what the next steps would be because I didn't hear anything.
The nurses are good.
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Coastal Village Surgeries (Ormesby Village Surgery)
Dear Patient Thank you very much for taking the time to leave us your feedback. Our apologies as sometimes the doctors appointments can overrun due to consultations taking longer than expected or emergencies on the day. If you would like to discuss any issues raised please contact the Site Lead at Ormesby. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
Very good. The service is good, I've always been satisfied with it. Parking could be better, there's only 2 disabled spots and they're often full.
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Coastal Village Surgeries (Ormesby Village Surgery)
Dear Patient Thank you very much for taking the time to leave us your feedback. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
It's a good surgery. I appreciate them. When I phone up I find I have to wait a bit. I'm always happy to visit one of the other sites if needs be. It's a shame it's not open on the weekends but I understand why. Dr Aziz is good.
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Coastal Village Surgeries (Ormesby Village Surgery)
Dear Patient Thank you very much for taking the time to leave the practice your feedback. Although Ormesby surgery is closed at the weekends, we do offer booked appointments for all of our patients at our Martham surgery on Saturdays. Kind Regards Sarah-Jane Smith Practice Operations Manager for the 4 Coastal sites - Hemsby, Martham, Ormesby and North Caister
Excellent. 90% of the time with nurses you are seen on time. They're polite and you're treated with respect. It can be a bit difficult to get an appointment but you can get one eventually.
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Coastal Village Surgeries (Ormesby Village Surgery)
Dear Patient Thank you very much for taking the time to leave us your positive feedback. I am sorry to learn that it can sometimes be difficult to make an appointment. We review our appointment system regularly to try and balance pre-bookable appointments and those needed on the day. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
It's okay. Could do with quicker appointments sometimes.
You can see a nurse easily but for a doctor you have to ring at 8 in the morning. Once you're in it's good.
Knowing there's only one doctor you do worry about wasting their time. I'd take an appointment at one of the other sites if needed.
Waiting a bit less time on the phone would be good.
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Coastal Village Surgeries (Ormesby Village Surgery)
Dear Patient Thank you very much for taking the time to leave us your feedback. We offer prebookable appointments and appointments on the day with the clinicians. I am sorry to learn you have experienced a longer wait than expected on the phone, we regularly review our staffing levels. If you would like to discuss any of the issues raised, please contact the Site Lead at our Ormesby surgery who would be happy to help. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
Marvelous. The staff look after me. It's all very good, they really look out for you.
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Coastal Village Surgeries (Ormesby Village Surgery)
Dear Patient Thank you very much for taking the time to leave us your positive feedback. Kind Regards Sarah-Jane Practice Operations Manager for the 4 Coastal Sites The Coastal Partnership
Reviews Summary
4 out of 5 stars
Based on 48 reviews
Review data
-
5 star reviews
- 31%
-
4 star reviews
- 31%
-
3 star reviews
- 17%
-
2 star reviews
- 2%
-
1 star reviews
- 19%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.