Norwich

Norwich

Provider: Corton House
Address: City Road, Norwich, Norfolk, NR13AP

Reviews Summary

4 out of 5 stars

Based on 7 reviews

Review data

5 star reviews

29%

4 star reviews

57%

3 star reviews

0%

2 star reviews

14%

1 star reviews

0%

Share your thoughts

If you’ve used this provider or branch, share your thoughts with other service users.

Recent reviews

Random Avatars

Anonymous User - Collected By Engagement Team

March 22, 2024

2 out of 5 stars

My special carer is lovely
It's very nice really, there's always little things to annoy you but you have to accept that. The food is exceptional, we have a good choice.

We have the best quality stuff every day of the week - good quality meat and fish. I don't like quizzes and things but I join in with flower arranging and knitting.

I'm knitting now ready for the summer fete. The people who work here were lovely but it's different now as there's lots of new ones who don't seem to do things the same.

They're polite bu
... t I suppose they're still learning. There's been lots of changes and you never quite know who you'll get.

I've got a carer that is a special carer for me. She's lovely, we've got quite friendly.

I really can't fault it.
Random Avatars

Anonymous User - Collected By Engagement Team

March 21, 2024

4 out of 5 stars

I like my room
Here is far, far better than where I was before. A lot of the girls are good, we got on with them so well.

There was a difficult member of staff but management sorted it out. I like my room, it's quite nice as I get the sun in the evening and it's surprisingly quiet.

I had such a busy life before that I don't do much of the activities but I'm happy with that as I like to relax now. Smaller portions would be better, the quality is good but we get too much.

They don't seem to realise elderly
... people have less appetite. You do have a lot of choice as you can choose each element of the meal.
Random Avatars

Anonymous User - Collected By Engagement Team

March 21, 2024

4 out of 5 stars

The people feel like family
I join in with everything! I'm independent most of the time and very lucky I can walk about by myself. I like all the activities as they suit one section of the community or the other.

My favourite is Bananagram but I also like to help other residents join activities that they like. It was lovely to go to Town Close school for afternoon tea, and their visit to us.

They talked about their hopes and aspirations which made me relive my youth! The two activity girls are absolutely superb. They k
... eep us going in body and mind.

They shop for us, they do anything! The people here feel like family. There's no staff I don't get on with.

They check whether I need anything and everyone is lovely as far as I'm concerned. The manager always has an open door, you can talk to him about anything.

He's really hands-on and comes in early to help the staff if needed. He's the best manager since I've been here, he's excellent.

The food is excellent too, I can't complain at all. We have meetings every three months and if there's complaints, they're usually sorted out.

Apart from laundry! It can get muddled when Jenna isn't here.
Random Avatars

Anonymous User - Collected By Engagement Team

March 18, 2024

4 out of 5 stars

I feel warm, safe and fed
I've been here roughly a year and a half. I'm happy in general with the staff; good experiences so far.

I don't take part in as many activities as there are available but I do enjoy Zumba and quizzes. It varies from week to week.

We all have different needs and there are different activities for different people. I do courses on my own computer and I enjoy watching the television.

I would say the food is good. There is a choice of two; meat or vegetarian.

If someone wants something diffe
... rent then they try. It does vary.

There have been lots of building works but they have been very considerate. I can have visitors any time.

I feel warm, safe and fed. There is a new alarm system and people do come if you use it.

I also have my personal alarm. Good value for money is what it is.

Sometimes there is quite a lot of staff turnover.
Random Avatars

Anonymous User - Collected By Engagement Team

March 18, 2024

5 out of 5 stars

The staff here are excellent
I've been here a year now. They've been marvellous since I've been here.

I am a vegetarian and the chef is ever so nice. A vegetarian diet is easier on you as you get older.

The staff here are excellent; I can't really say any more about them! I enjoy watching my DVDs and I mostly stay in my room through choice. I don't mind being on my own.

My daughter visits when she can. I have my meals in my room; always warm! When I need help I have an alarm to press and they are pretty quick.

I use
... the garden when it's warmer and we have garden fetes here. We have also had visits from alpacas and miniature donkeys.

One donkey went up in the lift! We have Billy the dog who comes to visit me. I feel safe and sound here.
Random Avatars

Anonymous User - Collected By Engagement Team

March 18, 2024

5 out of 5 stars

I found it really homely and friendly
Mum is 97 and has been here three months. Mum was living independently and we had help at home but it got to the point where we couldn't manage anymore.

This was the first home we looked at. We were shown round and just got the right vibe.

I found it really homely and friendly. Everyone looks at you and smiles and says hello.

The food is "real!" They are so kind and friendly to mum. Mum has found the adjustment hard as she was so independent for so long but she realises that she needs to b
... e here.

There has been a massive change in her health. She is eating much more and feels much better.

The GP comes whenever mum needs. My mum loves the garden here.

She has been told she can have a little dig in the garden just like she used to when she had an allotment. Mum loves the activities, especially the Zumba.
Random Avatars

Anonymous User - Collected By Engagement Team

March 18, 2024

4 out of 5 stars

I was told "this is your home"
I've been here four months. I was told "this is your home" and it feels like it.

They make you feel at home. The care has been marvellous.

I'm lucky because I can look after myself but whenever you need anything they help. I wouldn't be afraid to be ill here; I'd be well looked after.

The food is too good and I have put on weight. The quality and variety is good but if the menu isn't to my liking I can ask for an alternative.

I prefer to sit in the quieter areas.

I love to do the cross
... word and number games and aim to complete all the papers before the end of the day!