Drayton Surgery

Drayton Surgery

Address: 8 Manor Farm Close, Drayton, Norwich, Norfolk, NR86EE
Part of Drayton Medical Practice

Reviews Summary

3 out of 5 stars

Based on 64 reviews

Review data

5 star reviews

34%

4 star reviews

6%

3 star reviews

8%

2 star reviews

5%

1 star reviews

47%

Share your thoughts

If you’ve used this provider or branch, share your thoughts with other service users.

Recent reviews

Random Avatars

Anonymous User

4 out of 5 stars

Staff are always helpful
Good, no problems. Staff are always helpful, explaining any questions I might have. Care is very good. It's not always easy to get an appointment, it's sometimes a lengthy wait.
Random Avatars

Anonymous User - Collected By Engagement Team

5 out of 5 stars

I think it's really good
I think it's really good. I've had good experiences. I called yesterday and got in today. They take me seriously. The online system is a bit confusing and tricky to navigate. Not all surgeries can get you in so quickly!
Random Avatars

Anonymous User - Collected By Engagement Team

5 out of 5 stars

Very helpful
Difficult to get into which isn't their fault. Once you're in for an appointment it's fine. Every time I come down they're always good. Very helpful. They did everything I was hoping they would do. It can take ages to get through on the phone; if they're busy, they're busy. it's not their fault.
Random Avatars

Anonymous User - Collected By Engagement Team

5 out of 5 stars

Good, no problem
Good, no problem. Communication in the waiting room could be better. They should have signs to say when it's your turn. The care is no problem here. It's really good here; same as the other surgeries.
Random Avatars

Anonymous User - Collected By Engagement Team

5 out of 5 stars

They have implemented a call back system
Wonderful; how pleasant they are, quite efficient. They have implemented a call back system which is so much better. It's made all the difference. Excellent care.
Random Avatars

Anonymous User - Collected By Engagement Team

5 out of 5 stars

Brilliant, can't fault them
Brilliant, can't fault them. They've always been in contact with me. The doctor even called me in the evening. I can't think of any improvements. I've had no trouble getting an appointment at all.
Random Avatars

Anonymous User - Collected By Engagement Team

3 out of 5 stars

Booking isn't easy
Good. It's sometimes difficult to get an appointment. Other than that when you do get here the service is very good. Getting an appointment is okay for me; I can go to the other surgeries as well so not a problem. Once i'm here the service is very good! Booking isn't easy so I give it a three.
Random Avatars

Anonymous User

5 out of 5 stars

It's usually okay
I've never had a problem. It's usually okay to get an appointment. I use the online app. It's good, apart from the two part authentication.
Random Avatars

Anonymous User - Collected By Engagement Team

5 out of 5 stars

Pleasant and helpful
I prefer to come here. They're fine here. Whenever you come to see them they're pleasant and helpful. I've never found anything wrong.
Random Avatars

Anonymous User - Collected By Engagement Team

5 out of 5 stars

I love the call back system
Fantastic surgery. I love the call back system now; it's amazing to what it was. I've just seen a paramedic, he was amazing. The receptionist was lovely.