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Had an appointment today with Dr Bennett. Quite possibly the best doctor I’ve come across! He was so understanding and caring and spent time talking through things with me.

I didn’t feel rushed for Him to get to his next appointment and made me feel totally at ease. Would highly recommend him and the surgery.

Positive. Staff are always good. Doctors have been great. All in all, very supportive. I give them high marks. We've managed to get appointments when we need. It's been quite good. I don't think we've ever had a bad experience here.

Fine. It's been pretty good. Perfect at reception; very nice, very polite. I had an appointment before with the nurse and that went well. She was very good. She made you feel comfortable. Polite and interested.

It's impossible to get an appointment. Nobody answers the phone. Sometimes you're just too late to get an appointment.

I've found it very, very good. Apart from making an appointment; that's tricky. I did get an appointment today though. Everyone I've met here at the surgery has been great.

This is the first time I've been in a while! I saw a Health Practitioner. Very caring sort of person.

I rang one second after 8am and I was 15th in the queue already! Once you're in it's good. All the people you see here are lovely.

The communication between surgery and office staff seems very slow. For here (Horsford) I'll give it a five.

I just think that customer service and communication needs to be improved.

Trying to get an appointment with the doctor is difficult but I see a nurse and she's good. The communication from the surgery is okay.

Absolutely fine. The service is fine. My prescriptions go through. I got an appointment when needed. They've all been good.

It's not as good as it used to be. You never know when you're going to be ill, do you? But anything later than 8am and no-one will answer the phone.

It's excellent. It feels like you're being listened to. You're not fobbed off. You get clear instruction from the doctor. I don't like being asked what I think should happen! I've had physio here and it was really good. I've never had a problem.