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My husband sees a different doctor every time. That is his only gripe. It would be a great improvement if you could see the same doctor every time. A while ago I saw a practice nurse and I feel I was mis-diagnosed. I was able to get an appointment with a doctor and we resolved it that way. There is a lack of continuity there at the surgery. I must say that the receptionists are all lovely. They are very helpful and cheerful. But it's so hard to get through on the phone! You call up and you're al ... ready so far back in the queue.

The only way I can get an appointment here is to phone 111 and get them to force them to see me, even finding a lump was not enough of a reason to get a doctors appointment. You just get told to go to A&E or phone 111.

You can't ever just make an appointment you have to go on a waiting list. They have started doing electronic prescriptions now which is an improvement.

Very rude, ignorant female doctor. Felt discriminated

Phoned Monday for my wife to have a nebulizer did to having brittle asthma, only 1 local doctor on site told by a very rude and obnoxious guy on reception to ring 999 wasn't interested in helping

I have a newborn baby suffering from allergies and they don’t answer the phones or open the online form so the only way to speak to reception to get an appointment is to go into the surgery. This is then a telephone appointment.

When we couldn’t get an appointment they would send messages through reception rather than picking up the phone and then when you ask the receptionist a question they have to message the doctor back and then you have to wait for a reply. If the doctor just called i ... n the first place it would be a much easier and quicker process.

We felt the service is very inefficient and not meeting the needs of patients.

Asked to supply urine sample and blood found in urine. I suffer from kidney stones and awaiting one passing.

Told this to the receptionist. I had frequency and pain on urinating.

Going on coach holiday so was concerned. No opportunity to speak face to face with a nurse or doctor even though the instruction from Norfolk and Norwich Hospital was to visit my GP with any problems while waiting for further scans.

With a coach holiday imminent it would have been reassuring to speak with someone ... other than the receptionist. The receptionist was helpful but contacting them by phone very poor and in the end I made two personal visits to the reception to get information.

I was in discomfort with frequency of urination and felt that an infection was imminent and was concerned about my forthcoming holiday. In the end we ran out of time and I had to accept that I could get no more help.

It was Friday pm. Late that night I passed a kidney stone.

I am reporting this on the following day, a Saturday morning. I am hoping that any inflamation caused by the stone will not result in a further infection and feel that the lack of a nurse practioner to see me or indeed a GP was very unfortunate.

I go on holiday on Monday with my fingers crossed.

It used to be wonderful but has gone down hill, the wonderful people who looked after us have left. There is a lack of staff doctors, you always end up seeing a locums which is not good for follow up, one or the partners only does paperwork and doesn't see patients.

The reception staff are very good and try and help out the best they can.

Everyone has to ho on a waiting list for any kind of appointment. Also reviews of medication are not taking place.

There are only locums at the surgery now. The partners are never there.

I don't think the main partner has seen a patient in years but he still takes money out of the practice. Money which could be spent on patient care.

I understand the CQC may ge likely to carry out a fill inspection but no date as to when that will be

The dispensary are always extraordinarily helpful. I've gone in with various ailments and they've always sorted me out.

To tell you the truth they're awful. I came here and was told it was vertigo which I knew was wrong so we went to A&E and they told me it was a stroke! I'm fed up of here, it's run by idiots.

It's slightly better than a year ago, you can get through quicker and I did get an appointment. But you can't get through to cancel then they moan people miss appointments.