Find your service by name or location

The only way I can get an appointment here is to phone 111 and get them to force them to see me, even finding a lump was not enough of a reason to get a doctors appointment. You just get told to go to A&E or phone 111.

You can't ever just make an appointment you have to go on a waiting list. They have started doing electronic prescriptions now which is an improvement.

Very rude, ignorant female doctor. Felt discriminated

Phoned Monday for my wife to have a nebulizer did to having brittle asthma, only 1 local doctor on site told by a very rude and obnoxious guy on reception to ring 999 wasn't interested in helping

I have a newborn baby suffering from allergies and they don’t answer the phones or open the online form so the only way to speak to reception to get an appointment is to go into the surgery. This is then a telephone appointment.

When we couldn’t get an appointment they would send messages through reception rather than picking up the phone and then when you ask the receptionist a question they have to message the doctor back and then you have to wait for a reply. If the doctor just called i ... n the first place it would be a much easier and quicker process.

We felt the service is very inefficient and not meeting the needs of patients.

Asked to supply urine sample and blood found in urine. I suffer from kidney stones and awaiting one passing.

Told this to the receptionist. I had frequency and pain on urinating.

Going on coach holiday so was concerned. No opportunity to speak face to face with a nurse or doctor even though the instruction from Norfolk and Norwich Hospital was to visit my GP with any problems while waiting for further scans.

With a coach holiday imminent it would have been reassuring to speak with someone ... other than the receptionist. The receptionist was helpful but contacting them by phone very poor and in the end I made two personal visits to the reception to get information.

I was in discomfort with frequency of urination and felt that an infection was imminent and was concerned about my forthcoming holiday. In the end we ran out of time and I had to accept that I could get no more help.

It was Friday pm. Late that night I passed a kidney stone.

I am reporting this on the following day, a Saturday morning. I am hoping that any inflamation caused by the stone will not result in a further infection and feel that the lack of a nurse practioner to see me or indeed a GP was very unfortunate.

I go on holiday on Monday with my fingers crossed.

It used to be wonderful but has gone down hill, the wonderful people who looked after us have left. There is a lack of staff doctors, you always end up seeing a locums which is not good for follow up, one or the partners only does paperwork and doesn't see patients.

The reception staff are very good and try and help out the best they can.

Everyone has to ho on a waiting list for any kind of appointment. Also reviews of medication are not taking place.

There are only locums at the surgery now. The partners are never there.

I don't think the main partner has seen a patient in years but he still takes money out of the practice. Money which could be spent on patient care.

I understand the CQC may ge likely to carry out a fill inspection but no date as to when that will be

The dispensary are always extraordinarily helpful. I've gone in with various ailments and they've always sorted me out.

I recently had an appointment which I booked face-to-face. I got a locum but he was quite good and listened.

I've previously been told I was pre-diabetic but I wasn't. Reception can be quite blunt with not much empathy, they should be retrained in interpersonal skills.

You shouldn't be asked to say out loud what the problem is, you should be able to write it down. There's a lack of sensitivity, if they tidy up the edges they would be more approachable.

People often get told to use 111 or g ... ot to Kenninghall and they can't get there, or 111 put you back to your GP.

Used to be the best in the area, now it's the worst. I'm on the waiting list but I don't think my condition is something that should be waiting that long - I'm under the hospital for serious illnesses.