Caister Health Centre

Caister Health Centre

Address: West Road, Caister-on-sea, Great Yarmouth, Norfolk, NR305AQ
Part of East Norfolk Medical Practice

Reviews Summary

4 out of 5 stars

Based on 22 reviews

Review data

5 star reviews

68%

4 star reviews

9%

3 star reviews

9%

2 star reviews

0%

1 star reviews

14%

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Recent reviews

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

They listen to me
The clinician I see is great. They listen to me. I have just had an appointment and they seem to have enough time. I was with them for 1/2 hour. She is excellent. I think all of them are pretty good, they listen to you. You can see she is passionate and you feel at ease when you are in there. You feel she wants to help.
I have also been given a quick blood tests appointment too.
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Healthwatch Staff - Collected By Engagement Team

5 out of 5 stars

They are very helpful
They can get me in within a couple of weeks and are very helpful. It's all very easy, I order my prescriptions, I put the request in the box and they are ready the next day. I've not had any problems.
It would be better for me if you didn't have to go to the Lighthouse surgery in Yarmouth sometimes for appointments: I am now 80 and getting the bus when you are not feeling well is not fun.
The receptionists here are very helpful and I'm am really very happy with this surgery.
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Anonymous User - Collected By Engagement Team

3 out of 5 stars

Would like to be seen sooner
You have to wait about 3 weeks to see a doctor, It's a bit frustrating. You can't get through on the phone so I use online, then they reply quite quickly.

My doctor is quite good, thorough and he doesn't try and hurry you. I could really do with my issues being dealt with quicker though, it's not urgent but it's not nothing either.
  • East Norfolk Medical Practice (Caister Health Centre)

    Thank you for your feedback. I am pleased you are happy with your GP and appreciate your feedback in regard to you the waiting time for an appointment. Regards Zoe Dearlove Complaints and Investigation Officer

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Anonymous User - Collected By Engagement Team

1 out of 5 stars

Cancelled appointment
I had an appointment to see the nurse. No one had told me that the nurse was ill. I was told that I had been texted but they don't have my mobile number so that isn't possible.
  • East Norfolk Medical Practice (Caister Health Centre)

    Thank you for your feedback, I am sorry to hear of your experience, should you wish for us to check what happened, please do not hesitate to contact the Practice and ask for myself. Regards Zoe Dearlove Complaints and Investigation Officer

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Excellent staff
Absolutely brilliant. They're patient, happy to have a joke and a chat. The nurse practitioner is reassuring and calm and makes you feel at ease. Excellent staff.
  • East Norfolk Medical Practice (Caister Health Centre)

    Thank you for your kind feedback, I am pleased you are happy with the service. Kind Regards Zoe Dearlove Complaints and Investigation Officer

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Good staff
It's good. The doctor looks after me very well. Reception is very good. I've been here 10 years now and I think it's improved.
  • East Norfolk Medical Practice (Caister Health Centre)

    Thank you for your kind feedback, I am pleased you are happy with the service. Kind Regards Zoe Dearlove Complaints and Investigation Officer

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Short wait time
Pretty good. The wait time wasn't long and everything was pleasant.
  • East Norfolk Medical Practice (Caister Health Centre)

    Thank you for your feedback. Kind Regards Zoe Dearlove Complaints and Investigation Officer

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Excellent
They've been excellent. Very efficient. It was hard when they switched to online for prescriptions but now they have paper forms.
  • East Norfolk Medical Practice (Caister Health Centre)

    Thank you for your feedback, I am pleased you are happy with the service. Kind Regards Zoe Dearlove Complaints and Investigation Officer

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Tricky getting an appointment
I came in for my shingles jab which was good. Getting an appointment is tricky though.

I had a scan at the hospital and the doctor wanted to talk to me about it. When I rang up to make the appointment I was 24th in the queue and then I had to wait 3 weeks to be seen.

I guess it wasn't urgent though.

There's not enough doctors and a lot of people!
  • East Norfolk Medical Practice (Caister Health Centre)

    Thank you for your feedback. We do have a new phone system which enables you to be called back rather than wait in the call queue if that is more convenient. Regards Zoe Dearlove Complaints and Investigation Officer

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Anonymous User - Collected By Engagement Team

5 out of 5 stars

Supportive and helpful
Always supportive and very helpful for patients and carers. We see the same doctor every time which is helpful. Because of ongoing health conditions the consistency is good
  • East Norfolk Medical Practice (Caister Health Centre)

    Thank you for your lovely feedback, I am pleased you are happy with the service. Kind Regards Zoe Dearlove Complaints and Investigation Officer

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