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The Lighthouse Medical Centre
Reviews Summary
4 out of 5 stars
Based on 40 reviews
Review data
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5 star reviews
- 58%
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4 star reviews
- 25%
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3 star reviews
- 5%
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2 star reviews
- 3%
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1 star reviews
- 10%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews

It's good. They're up to date with their communication. Today's appointment was good with the nurse.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback, I am pleased you are happy with the service. Zoe Dearlove, Complaints and Investigation Officer

They've been alright, to be fair. You normally end up late into appointments but the nurses are all nice. I can't really think of any other improvements.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback. We do our best to run on time but sometimes we can be running late. If you are waiting for 20 minutes past your appointment time, reception would be happy to help. Zoe Dearlove, Complaints and Investigation Officer

It's okay. It's good. The nurse is good. I think she's very professional.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback, we are pleased you were happy with the care received. Zoe Dearlove, Complaints and Investigation Officer

It was alright last time I was here. I didn't have to wait too long in the waiting room. The doctor was fine. They do what they can do, under the circumstances.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback, we are pleased you are happy with the service. Zoe Dearlove, Complaints and Investigation Officer

Fantastic! The doctor himself is brilliant. He makes me feel so comfortable with my epilepsy. He is very good at getting stuff done. He puts me at ease instantly. There are no improvements that I can think of. A friend recommended that I move to this surgery and it's been brilliant.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback, we are pleased you are happy with your doctor. Zoe Dearlove, Complaints and Investigation Officer

This is the first doctors surgery that has actually listened to me. When I told my previous doctors that the medications they were giving me weren't working they just kept putting them up, I came here and they sent me straight for an ADHD test and now I don't have to take any other meds. Anything I need or ask for they help me out. They are amazing doctors and I would give them 10 stars if I could.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your kind feedback. We are pleased you are happy with the service. Zoe Dearlove, Complaints and Investigation Officer

They really keep me okay with my PTSD. They're brilliant and really understanding
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback, we are pleased you are happy with the service. Zoe Dearlove, Complaints and Investigation Officer

I have never had any problems, they look after me well. They are all very polite and understanding. There is a lot of variation in the waiting times for appointments, could range from a few days up to a couple of months.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback, we are pleased you are happy with the service. Regards Zoe Dearlove, Complaints and Investigation Officer

I got a same day appointment, action straight away, good experience
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback, we are pleased you are happy with the service. Zoe Dearlove, Complaints and Investigation Officer

Had to wait 30 minutes for my appointment. Everything was great apart from that.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback, we do attempt to run on time but sometimes can be running late. If you are waiting for 20 minutes past your appointment time, please speak to a receptionist. They would be happy to help. Zoe Dearlove, Complaints and Investigation Officer
Reviews Summary
4 out of 5 stars
Based on 40 reviews
Review data
-
5 star reviews
- 58%
-
4 star reviews
- 25%
-
3 star reviews
- 5%
-
2 star reviews
- 3%
-
1 star reviews
- 10%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.