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The Lighthouse Medical Centre
Reviews Summary
4 out of 5 stars
Based on 27 reviews
Review data
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5 star reviews
- 56%
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4 star reviews
- 26%
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3 star reviews
- 4%
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2 star reviews
- 0%
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1 star reviews
- 15%
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If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews

They were wonderful when I had my C section and it started to get infected. They got me in right away.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback, I am pleased you are happy with the service. Regards Zoe Dearlove Complaints and Investigation Officer

I've been here 8 years now. It's fine regarding the Drs, but currently they'll only deal with one complaint at a time which is difficult when you have several things. I preferred the hours when it was Greyfriars.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback. We do ask that only one issue is discussed per appointment as time is limited, however, longer appointments can be booked if needed - please request a double appointment when booking should you wish to discuss more than one matter. Kind Regards Zoe Dearlove Complaints and Investigation Officer

Last time I came for a same day appointment the waiting room was way too cramped. There was too many patients and too much going on. I was given a time when I rang up and I had to wait 1 hour and 20 minutes longer than what i'd been told.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback. I am sorry you were not informed that there may be a wait with our same-day appointments, we ask for receptionists to inform patients of this when they book. Kind Regards Zoe Dearlove Complaints and Investigation Officer

The staff are very good but it can be difficult to get an appointment. They always tell you there are none left and tell you to call the next day.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback, sorry that you have been unable to get a same-day appointment, our Urgent Care Team offer a number of same-day appointments which are available to book until the list is full - we do advise patients to call as soon as they can to book a same-day appointment. Kind Regards Zoe Dearlove Complaints and Investigation Officer

The GP surgery is brilliant, much better than where I lived before. It's all good. I think there should be more stickers to tell you where to go though. Once you get up to level 2 there is nothing to say where to go next.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback and positive comments, I am pleased you are happy with the service. Thank you for your suggestion, I will ensure it is looked into. Kind Regards Zoe Dearlove Complaints and Investigation Officer

The staff are friendly and very polite. They also sorted it for me, they got the job done.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for taking the time to give your feedback, it will be shared with the Practice Team. Regards Zoe Dearlove Complaints and Investigation Officer

They are brilliant and it's easy to come here, it's convenient. It's easy to walk here and I prefer coming here to going to the Nelson surgery.
I know the staff and they are ever so accommodating. They are friendly, really helpful and sensitive to my needs and requirements.
I find the noise in the waiting area difficult so they let me stand outside and come and get me when it's my turn.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback, I am pleased you are happy with the service you receive, I will share your comments with the team. Kind Regards Zoe Dearlove Complaints and Investigation Officer

Thank goodness we can still see a GP when needed ,rang Mon morn @ 8-10 saw a GP at 10 ock ,excellent service ,excellent treatment from GP , understanding and did a thorough job thankyou lighthouse X
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for taking the time to leave your kind feedback, we are pleased that you are happy with the service received. Your feedback will be shared with the Practice staff. Kind Regards Zoe Dearlove Complaints and Investigation Officer
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for taking the time to leave your kind feedback, we are pleased that you are happy with the service provided. Your feedback will be shared with Practice staff. Kind Regards Zoe Dearlove Complaints and Investigation Officer

I was meant to have my blood pressure checked as part of my diabetes but it was cancelled by the surgery. They then only offered me a phone appointment after that. How can they address my diabetes over the phone? The doctor is good when I get to see her though.
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for your feedback. I am sorry to learn that your appointment was cancelled. Our Nursing Team advise that Diabetes Reviews can be done over the phone and we have blood pressure machines at the surgery that patients can use or those with home blood pressure machines are able to give us the readings during a telephone appointment. I apologise this was not explained to you when your appointment was rescheduled. If you wish to discuss the matter further, please do not hesitate to contact the Practice and ask for me. Kind Regards Zoe Dearlove Complaints and Investigation Officer

... nothing more. So again I want to thank everyone who works at the light house because without your help I wouldn't be so settled and feel better about where my life is heading.
From the doctors to physician associates to the nurses and receptionists thank you so much
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East Norfolk Medical Practice (The Lighthouse Medical Centre)
Thank you for taking the time to leave a review. We are very pleased to hear you are happy with the service and I will ensure your kind comments are passed on to the team. Kind Regards Zoe Dearlove Complaints and Investigation Officer
Reviews Summary
4 out of 5 stars
Based on 27 reviews
Review data
-
5 star reviews
- 56%
-
4 star reviews
- 26%
-
3 star reviews
- 4%
-
2 star reviews
- 0%
-
1 star reviews
- 15%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.