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Decent. I went in for a jab. I'm funny with needles and often faint, and they were brilliant.

I've been registered with the practice since they were at the old site. I've never had any trouble. They've always been really good to me.

You can't make an appointment when you need one. It's difficult to get one at all.

You call the surgery and you are told to ring back the next day because all the appointments have already gone. There is never anyone in the waiting room but they don't have any appointments.

I feel like they are looking after everyone except people like me living on my own. I feel pushed away.

I changed from another surgery to here but it's not good here and it doesn't feel like they are interested in us ol ... der people anymore. I need to be reassured.

They told me to go to the lighthouse when there wasn't an appointment here which I did but there were so many people waiting and I was there for over 2 hours waiting before I was seen. Some of that time was standing because there were not enough seats, it was just so busy.

One positive I would like to mention is that when you do get to see someone at The Nelson the staff are very good.

The reception staff always communicate so well and make certain everything is clear they have helped when I am forgetful. The nurses are happy courteous and kind.

My doctor, doctor Abu is caring kind and extremely good.

He will call me directly if something needs prompt attention and he has been paramount to my improved health

It's not good. When you call one of the biggest hurdles is getting past the receptionist.

There have been lots of different things go wrong, I've been given the wrong blood forms and when my husband had a reaction to his medication they tried to pass me on and we were not given an appointment when we needed one. When you come to the surgery the waiting room is nearly empty and yet they never have any appointments.

I don't get it. Some of the staff are very good especially Dr Abu.

However, ... because of how the surgery is run I am now going to change surgeries.

They are very friendly and that's what makes it good. Dr Sheldon is the best doctor I've ever had.

They are not so good when you try to call to speak to someone. I tried for ages to get through and when eventually I spoke to someone they said they would call me back.

However they didn't call back and I was left wondering what to do next.

I came in for a midwife appointment, they do check-ups and ask if I have any concerns. It's always been OK. I am registered here for the doctors too and I can mostly get same day appointments, sometimes at the other surgery.

It's very good, I can't fault it. I've seen a few staff here and I'm happy with all of them, they're always caring when they see you. It can be awkward getting appointments as you have to go to different places but I'm lucky today.

It's alright here. I do appreciate how busy they are. In general I'm happy. For an on-the-day appointment I wanted a phone call but I was told I could only have face-to-face but I couldn't get to the surgery. I ended up in A&E.

I like the surgery but it does depend who you see. I don't get on with the in-house physio but everyone else is fine. I have a close relationship with my doctor, she keeps in touch quite regular and I can always see her.