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I rang the surgery first thing in the morning to book a on the day appointment . The Receptionist was very helpful, kind and efficient and I was booked for an appointment at Snettisham at 09.15 . The doctor gave me time to explain my concerns and was very empathetic , understanding and provided excellent care and support.
Very happy with the overall service and care I received at the surgery . I am not a regular attender and was very impressed with the efficiency and communication. Thank ... you

14year old daughter with a relatively complex medical history presenting with fatigue unable to go to school for several weeks. Two separate appointments with no Obs taken. Initial 6 day wait for blood test followed up 8 days later with appointment at their request and another urgent blood test for Vitamin D which could only be accommodated 6 days later which was then cancelled and re- booked for a further 7 days hence. This was communicated to practice as unacceptable and a form was printed f ... or blood test at QEH without reference to her parents who as luck would have it do not work full time and have transport. Exhausting and infuriating experience.

It's all very good, all okay. The staff are always pleasant and I think it's okay for me. I have been here for several years and it's fine.

I had a review today with the nurse and she is lovely. Making the appointment was easy because they rang me and called me in, very straightforward. It was all very good today.

In view of the general situation at the moment I would give them a good rating. They certainly try their best. They are very helpful.

It's so very good here and the staff are nice. I have noting to complain about it seems good to me.

They are always so good. The staff are fantastic and the communication is good. I find it quieter and better here than a previous surgery. The communication is good, for example, I received a text message to say my prescription was ready which is really helpful. Since we have been here it has been great.

All very good, always excellent.

Overall it is good but the last 24hours have been confusing. I saw a text message from the surgery at 5pm yesterday telling me to get in touch TODAY in capital letters. They had sent it earlier but I had just not seen it. Because today was written in capital letters it suggested a degree of urgency and did cause me some concern.
At 5pm it was too late to get in touch so I got in touch this morning. It turned out it was about asking me to make an appointment for a blood test the doctor had reque ... sted for 8weeks time. I was told at reception they couldn't make an appointment that far ahead so I would have to contact them again at the beginning of July to make the appointment. They did also make me one for 4 weeks by mistake which has now been cancelled. So all a bit confusing.
Overall the surgery is very good it was just this situation today.

I think it's good. It is all okay and works for me. I have no complaints and I think they do a good job.