Olive House Care Home

Olive House Care Home

Address: Olive Avenue, Newton Flotman, Norwich, Norfolk, NR151PF

Reviews Summary

4 out of 5 stars

Based on 12 reviews

Review data

5 star reviews

50%

4 star reviews

42%

3 star reviews

8%

2 star reviews

0%

1 star reviews

0%

Share your thoughts

If you’ve used this provider or branch, share your thoughts with other service users.

Recent reviews

Random Avatars

Anonymous User - Collected By Engagement Team

February 29, 2024

5 out of 5 stars

I'm happy with the activities
We have activities every day, and we have an area where we can bed down. I'm happy with the activities and the staff and food. I like the juices they do.
Random Avatars

Anonymous User - Collected By Engagement Team

February 29, 2024

4 out of 5 stars

It's very nice
Olive House has been very nice. There's a lot of people who aren't well but they look after us. The staff do the extra little things to help, the staff are nice.
Random Avatars

Anonymous User - Collected By Engagement Team

February 29, 2024

5 out of 5 stars

Quite a happy place
Everybody's friendly and it's quite nice living here. If I have any worries or complaints I tell the senior and things get done.

I find it quite a happy place. The manageress is always on call to be able to speak to her.

You're never told you can't do things and you can always have visitors. I can't see any worries or complaints, nothing could be altered or done to improve.
Random Avatars

Anonymous User - Collected By Engagement Team

February 29, 2024

4 out of 5 stars

No complaints at all
The manager looks after us very well. Been here a couple of years and if you got any problems, you only got to see Julie and problem solved. No complaints at all - the food is good, the staff are good. Nothing to fault it. I don't have any suggestions because if it's not broke, don't fix it.
Random Avatars

Anonymous User - Collected By Engagement Team

February 29, 2024

4 out of 5 stars

Thoroughly enjoy here
I thoroughly enjoy chatting with the others.
Random Avatars

Anonymous User - Collected By Engagement Team

February 29, 2024

5 out of 5 stars

I'm happy
I'm happy living here.
Random Avatars

Anonymous User - Collected By Engagement Team

February 29, 2024

5 out of 5 stars

They've got patience of saints
The staff are very nice with special mentions for Kim and Louise! They're extremely helpful and friendly to my mum. She's still settling in but she's happy.

Hayley and Julie have responded immediately to any queries or issues. They do their best with activities and check whether mum does want to leave her room and join in.

She's safe, the staff are fantastic and they've all got the patience of saints.
Random Avatars

Anonymous User - Collected By Engagement Team

February 27, 2024

3 out of 5 stars

The food is good
I don't like the place. The buzzer noises are annoying, especially at night. The food is good and I'm a vegetarian. Josh is good and I have some friends.
Random Avatars

Anonymous User - Collected By Engagement Team

February 27, 2024

4 out of 5 stars

I enjoy the music and trips out
I've been here for 5 years now and it has changed. We have lost some of the carers I liked and it went down and down.

They have some new ones now and I don't know all of them. I like the activities and the games and I love the music.

We have different people come in to sing and entertain us. The chef is very good at singing too.

In the lounge they have Gold on with all the old stuff and we love it. I don't get any visitors but I'm happy but not always.

The food is not as good as it used
... to be but I have told them. It is too repetitive and we don't have so much choice as we used to have, especially in the evenings.

I have spoken to the manager. Sometimes I can go into Norwich with my friend.

A carer comes too and my friend and I share the taxi fare. We love going to Marks and Spencer's.
Random Avatars

Anonymous User - Collected By Engagement Team

February 27, 2024

4 out of 5 stars

I enjoy the activities
It's not as good as it was, there are lots of new staff to get used to, but there are some new nice staff. I enjoy the activities and the entertainers.

We have entertainers every week. I can get out with my friend and we enjoy shopping.

They did promise other trips but they never happened. A trip to somewhere like the Cathedral would be nice.
Showing 1 to 10 of 12 results