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A few weeks ago I had a fall and I don't know what it was but afterwards I had a terrible rash around my side. I just happened to have a blood test booked in at the surgery so when I was there I asked about the rash. They didn't want to know! I wasn't offered any examination. I managed to get an appointment for about ten days later. You would have thought that for people my age they would try to be a bit more helpful. I cannot recommend them, but there is nowhere else to go.

You can never get to see a doctor. I have seen an associate doctor but they couldn't do anything. I fell over recently and the surgery sent me to the falls clinic, which I don't need. I just fell up the curb because I wasn't looking where I was going. That's different to "having a fall!" It's difficult, they just don't seem to listen to me.

I've been referred back to the surgery from Orthopaedics but you can't get through to the surgery. You call up at 8am and you're already 20th in the queue! When you do finally get through you have to repeat the issues over and over again. I don't drive so I need to time a doctors appointment to the bus timetable. The receptionist won't give me the time.

On the whole I'm okay with the surgery. The only thing is, it can take a while sometimes to get an appointment. But I try to be understanding of that. There is only so much they can do! All the staff are good. Very nice.

They're superb. They're extremely cautious with my mum who has lots of medical conditions and they've started home visits. They're super patient and it's nice to never get the feeling you're asking too much even though I know they're busy. They're always monitoring her medications and making changes if they need to. She's consistently cared for and not been forgotten.
I try not to go but when I have been there for myself it's been top notch.

The staff are excellent, very helpful and very good. My mother became seriously ill last year and they came out within half an hour.